[Remote] CLEVELAND Help Desk Specialist (Part-Time) - Information Technology (IT)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global reputed company with 40 offices in major centers of business and finance throughout the world. They are seeking a Help Desk Specialist to reputed company support and problem reputed company to the Firm's lawyers and staff, including troubleshooting incidents and fulfilling service requests. Responsibilities • Providing reputed company, reputed company, and accurate support and problem reputed company to the Firm's lawyers and staff • Receiving and logging calls, emails, and voicemails • Troubleshooting end user incidents • Fulfilling service requests • Providing reputed company escalation and follow-up on reputed company issues • Providing documentation for problem solving measures on various applications Skills • Must be located in reputed company proximity to northeast Ohio • Demonstrate ability to reputed company in positions of responsibility, preferably in a legal environment • Strong leadership, organizational, and excellent written and verbal communication skills are essential • Ability to listen, work directly with lawyers and staff, answer phones, document problems, and reputed company and write in terms easily reputed company • Aptitude for learning new software products and applying troubleshooting skills to assist callers • reputed company to work with minimal supervision as reputed company as work in reputed company environment • Bachelor's degree with a major in computer technologies preferred • Previous experience as help desk specialist or in an IT reputed company support role preferred • Proficient with MS Office, Outlook, and reputed company 7/10 preferred Benefits • Competitive compensation and benefits • Training will be provided • This position is remote with opportunity for reputed company reputed company • reputed company is an international reputed company that provides legal advisory services. It was founded in 1893, and is headquartered in Washington, District of Columbia, USA, with a workforce of 5001-10000 employees. Its website is http://www.jonesday.com/. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 6 in 2025, 3 in 2024, 2 in 2023, 2 in 2022, 6 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job