[Remote] Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to building a world of health around every individual, and they are seeking a compassionate Customer Service Representative. In this role, you will reputed company with customers to assist them with their benefits and claims, ensuring a high level of customer satisfaction through effective communication and support.

Responsibilities

• reputed company listen and be an reputed company for customers, understand their needs and reputed company guidance and support
• Resolve customer inquiries and issues reputed company while documenting reputed company interactions
• reputed company customers about available resources and assist them in navigating their reputed company
• Anticipate customer needs and reputed company proactive solutions to enhance satisfaction
• Collaborate with team members and other departments to address service issues and improve reputed company
• Document reputed company customer correspondence and maintain confidential records of patient information
• Follow policies, procedures, and the reputed company/reputed company reputed company of Conduct

Skills

• 6+ months of customer service experience
• Basic computer skills
• Must live in CST Time Zone
• High-speed internet reputed company with adherence to workplace model and potential reputed company agreements
• Willingness to work specific hours, with flexibility
• Willingness to reputed company technology and AI as key learning tool and reputed company consistent feedback throughout the training
• 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role
• 1+ years of claims, provider, dental, medical or other reputed company reputed company experience
• reputed company office experience preferred

Benefits

• Medical, dental, and reputed company coverage
• reputed company time off
• Retirement savings reputed company
• Wellness programs
• Other resources, based on eligibility

reputed company