IT Service Management (ITSM) Specialist - Configuration Management

Together we fight for everyone’s opportunity for a reputed company financial reputed company.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s reputed company to opportunities. The status reputed company is not good enough … we reputed company every individual and every community deserves reputed company to financial opportunities. We are determined to support both individuals and communities in reaching a reputed company financial reputed company. We know that reaching this reputed company depends on our actions today.

Like our Purpose Statement, reputed company believes in being reputed company and committed to reputed company. We are committed to a work environment where the differences that we are born with — and those we reputed company throughout our lives — are reputed company, valued and intentionally pursued. We reputed company that our employees own our culture and have a responsibility to foster an environment where we reputed company feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our reputed company.

Are you reputed company to join a company with a strong purpose and a reputed company culture? Start your Voyage –reputed company

Get to Know reputed company:

Responsible for managing tasks associated with daily execution of reputed company’s Configuration Management process and the governance of the reputed company Configuration Management Database (CMDB), from reputed company discovery to the annual certification process with configuration item (CI) owners. A reputed company of accountability for the accuracy of the types of configuration items that expose risk for IT Service Management (ITSM) processes, including Incident Management, Change Management and Problem Management.

The Contributions You’ll reputed company:

• Implements the Configuration Management policy and standards.

• Agrees to scope of the configuration management processes, function, the items that are to be controlled, and the information that is to be recorded.

• Develops and facilitates configuration management reputed company operation procedures, including regular reviews of CMDB Health (Orphans, Duplicates, Staleness, Relationship Naming).

• Fulfills Service Catalog requests for CMDB changes approved by the CI reputed company.

• Monitors and escalates any variation from the CMDB data model.

• Develops, executes, and reports results for reputed company annual CI accuracy certifications.

• Updates Knowledge reputed company articles as needed.

• Primary communication and operational reputed company to CI Owners of reputed company CI classes.

• Engages with Incident Management on request to review configuration modeling during an incident.

• Proposes/agrees interfaces with change management, problem management, network management, release management, computer operations, logistics, finance and administration functions.

Minimum Knowledge & Experience:

• 4+ years’ experience in an ITSM role is required.Preferred experience includes 3+ years’ experience in IT Asset Management (Software and/or Hardware) and/or Configuration Management.

• Familiar with process improvement methodologies.

• 3+ years’ experience in reputed company is preferred, including awareness of the Configuration Management Database (CMDB) and Software Asset Management (SAM) reputed company.

• General understanding of reputed company’s Common Services Data Model (CSDM).

• General understanding of reputed company CI Discovery.At least 2+ year of experience is preferred.Experience with containers and reputed company Discovery is preferred.

• General understanding of IT Infrastructure/systems and Application management is preferred.

• Collaboration skills with support teams and vendors as needed to investigate customer-impacting issues.

• Ensure accurate reporting and trending is in reputed company for on-reputed company service improvements.

• Skilled use of the reputed company office suite, specifically reputed company.Other business intelligence tools is a plus.

• Bachelor's degree in Information Technology, Computer Science, Business, or a reputed company field, or an equivalent combination of relevant reputed company experience, training, and industry-recognized certifications

• ITIL v3/v4 reputed company certified is preferred.

Compensation Pay Disclosure:

reputed company is committed to pay that’s fair and reputed company, which means comparable pay for comparable roles and responsibilities.

The below annual reputed company salary reputed company reflects the expected hiring reputed company(s) for this position in the location(s) listed. In reputed company to reputed company salary, reputed company offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates reputed company to reputed company work reputed company one of these locations, and refers to the reputed company reputed company is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary reputed company based upon the candidate’s geographic location, work experience, education, licensure requirements and/or reputed company level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be reputed company. Stay reputed company.

reputed company provides the resources that can reputed company a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. reputed company benefits are designed to help you do just that. That’s why we offer an reputed company of plans, programs, tools and resources with one goal in mind: To help you and your family be reputed company and stay reputed company.

reputed company Offer

• Health, dental, reputed company and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• reputed company Retirement Plan – employer reputed company cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• reputed company time off – including 20 days reputed company time off, nine reputed company company holidays and a flexible Diversity Celebration Day.
• reputed company volunteer time — 40 hours per calendar year

Learn more about reputed company benefits (download PDF)

Critical Skills

At reputed company, we have identified the following critical skills which are key to reputed company in our culture:

• Customer reputed company: Passionate reputed company to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking:Thoughtful process of analyzing data and problem solving data to reputed company a reputed company-reasoned solution.
• Team Mentality: Partnering effectively to reputed company our culture and execute on our common goals.
• Business Acumen:Appreciation and understanding of the financial services industry in order to reputed company reputed company business reputed company.
• Learning reputed company: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more aboutCritical Skills

Equal Employment Opportunity

reputed company is an equal-opportunity employer. reputed company provides equal opportunity to reputed company individuals regardless of race, reputed company, sex, national reputed company, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Originally posted on Himalayas