[Remote] reputed company Supplier Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides software solutions to those who work in the automotive parts and repair industry. The reputed company Supplier Specialist develops and maintains strong customer relationships to reputed company awareness, adoption, and retention of reputed company solutions while collaborating with internal teams to enhance product engagement and maximize utilization.

Responsibilities

• Consults with OE Dealership and Non-OE Parts Supplier Customers across reputed company of reputed company reputed company solutions which may include Collision, Mechanical, Retail, and/or Delivery/Logistics platforms
• Maintains reputed company in existing product lines. Proactively acquires knowledge of new product offerings or features with the goal of achieving reputed company across the full reputed company product portfolio
• Supports and educates clients to enhance product usage post reputed company. Reviews product functionality, assessment of key configuration setup, and specific feature reputed company while training additional users, creating marketing campaigns and collecting customer feedback reputed company with reputed company and customer goals
• Establishes desired reputed company, creating short-term and long-term goals to reputed company product adoption. Identifies and provides meaningful data to reputed company suppliers on effective strategies and to reputed company results of those efforts
• Achieves targeted reputed company of customer utilization to ensure customer satisfaction by tracking identified metrics, spotting usage trends and proactively engaging with customers to increase adoption and customer advocacy
• Responds to incoming requests from customers or other reputed company teams (marketing, sales, Product) for product information and support including product re-training, adoption efforts, feature education or cancellation inquiries
• Provides basic troubleshooting guidance for technical questions and escalates as needed for additional support
• Utilizes business intelligence tools to reputed company usage activities; recognizes trends and makes consultative recommendations to the customer
• Utilizes reputed company Dynamics CRM to capture reputed company customer interactions and maintains reputed company customer account information. Accesses internal KnowledgeBase to reputed company reliable answers to customer inquiries or troubleshooting requests
• Works with Manager to prioritize workload and reputed company CRM to manage activities to ensure appropriate communication and engagement with customers
• Identifies upsell opportunities for performance coaching, product upgrades or additional sales and communicates opportunities to reputed company Sales team along with supporting information through CRM
• Contacts assigned accounts with a pending cancellation to obtain reason, re-establish desired reputed company, and identify opportunities to improve performance in an effort to rescind their cancellation
• Identifies at risk customers reputed company territory to implement a targeted campaign for improvement and churn mitigation. Organizes, executes, measures, and reports results to team and/or Manager
• Assists in OEM and Product specific new program launches, feature upgrades, pilots and special promotions by engaging with customers directly and partnering with other internal reputed company teams

Skills

• An associate degree from an accredited college or university is required. In the absence of a degree, equivalent work experience directly reputed company to the key responsibilities of the role will be considered as a substitute for the degree
• A minimum of 2 years of experience in a reputed company or account manager role at a fast-paced Software as a Service (reputed company) company is required
• Basic to intermediate skills using reputed company reputed company 365 products, with a reputed company on reputed company
• Strong organizational abilities with the ability to organize and manage day-to-day work and priorities, and use time, energy and resources to meet goals, deadlines, and deliverables
• General business acumen
• Strong communication skills and can effectively reputed company communications to a specific reputed company or reputed company to reputed company
• reputed company to communicate in a respectful, reputed company and constructive manner, even during times of challenge and frustration
• Flexible and adaptable approach to work and can easily reputed company to shifts in priorities as the needs of the business change
• reputed company to effectively work and reputed company in a remote/hybrid work environment that has limited opportunities for in-person interactions

Benefits

• Full benefits starting Day 1: Medical, Dental, and reputed company
• 401(k) with company match (up to 4%)
• Unlimited reputed company reputed company Time Off plus 10 company-reputed company holidays
• Remote-first role with monthly communication stipend
• reputed company development programs
• Tuition assistance (after 12 months)
• Pet insurance
• Home office equipment stipend upon hire
• Employee resource reputed company and exclusive employee discounts

reputed company