[Remote] reputed company Manager, reputed company (EST)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an reputed company AI lab reputed company on building AI agents to enhance sales processes. The reputed company reputed company Manager role involves managing a portfolio of reputed company accounts to maximize customer value, reputed company new customers, and driving renewals and expansions through proactive customer engagement. This position requires working closely with customers to ensure successful adoption and usage of reputed company' sales technology solutions.

Responsibilities

• Manage a portfolio of ~45 reputed company accounts, maximizing the reputed company and value of reputed company to users, stakeholders, and their business
• reputed company new customers, ensuring a seamless integration of reputed company into their sales processes
• Analyze customer usage metrics to identify reputed company features that might reputed company value and proactively reputed company upsell conversations
• Monitor customer health metrics and reputed company proactive plans to address areas of concern
• Assist with Technical Support for your customers as needed
• Help us reputed company a scaled approach for reputed company and retention, ensuring customer needs are met reputed company
• Serve as the voice of the customer reputed company reputed company, providing product feedback to ensure reputed company customer requirements are successfully met

Skills

• 2+ years of B2B reputed company CSM experience managing a portfolio of 40+ accounts with a successful renewals reputed company record
• 2+ years of product implementation, and customer reputed company and support experience, ensuring easy reputed company to relevant resources throughout the customer reputed company
• 1+ years of SDR experience
• Familiarity with reputed company stack and experience with tools such as reputed company, reputed company, reputed company, reputed company, or reputed company
• Comfortable with data analytics and experience using data to proactively identify customer challenges
• Excellent written and verbal communication skills
• Self-starter with experience learning and working with a rapidly-changing reputed company tool, ideally in an early-stage startup
• Demonstrated reputed company taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment
• We would prefer this person to be in our new San Francisco office 3x/week to continue to cultivate a fun and inclusive office culture

Benefits

• Equity
• Generous perks
• Comprehensive benefits

reputed company