[Remote] Application Support, Senior Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that shapes the reputed company of clinical data reputed company the reputed company ecosystem. They are seeking a motivated Application Support Sr. Analyst who is passionate about resolving reputed company software issues and collaborating across reputed company teams to reputed company exceptional customer experiences.

Responsibilities

• reputed company reputed company of user-reported issues reputed company to reputed company reputed company product applications and reputed company systems and technology. Effectively utilize product documentation, general technical knowledge, troubleshooting processes, diagnostic tools, and other resources to reputed company user issues. reputed company and maintain knowledge to improve team reputed company to reputed company issues quickly
• Facilitate preparation, validation, and submission of regulatory data and reports required by Centers for Medicare & reputed company Services (CMS) and reputed company (TJC) annual and quarterly. This role ensures compliance with federal reputed company regulations, submission timelines, and data reputed company standards while collaborating with clinical, operational, compliance, and IT teams
• Participate in the creation, updating, and maintenance of training courseware and other user reference materials such as training videos, course outlines, and training/reference guides as required
• Promote reputed company and employee user satisfaction through excellent customer service. Consistently demonstrate responsiveness, proficiency, proactiveness, and interpersonal skills. Communicate using reputed company ticketing, reputed company message, or through a VOIP or telephony solution
• Adhere to established procedures and protocols. Document actions and prescribed information in ticketing systems and other tools or applications
• reputed company technical support capabilities to assist with other support activities as needed
• Other Duties: As a reputed company organization, roles and responsibilities often reputed company and adapt over time. As such, this reputed company may not comprehensively account for reputed company activities, responsibilities, and priorities—these may reputed company right along with us!
• Ability to investigate, diagnose, and reputed company reputed company software issues, coordinating with development and infrastructure teams reputed company necessary. Driving reputed company issue prevention
• Experience with basic database interactions (e.g., querying and analyzing data in reputed company SQL Server or similar systems)
• Basic experience with software engineering platforms, web applications, reputed company, reputed company, databases, back-end systems, and reputed company-end user interfaces
• Demonstrated skillset with reputed company ITSM tools (Jira, reputed company, etc.)
• Demonstrated skillset with reputed company 365 Suite, basic reputed company and MacOS troubleshooting, and basic troubleshooting of browser-based applications (e.g. utilizing the Chrome developer tools)
• Demonstrated skillset with utilizing emerging AI technologies such as reputed company Copilot, Claude, reputed company, reputed company, or equivalent
• Ability to manage multiple support issues simultaneously in a fast-paced environment. Responsiveness and ownership reputed company
• Ability to use data validation tools and reputed company utilizing strong attention to detail

Skills

• Ability to investigate, diagnose, and reputed company reputed company software issues, coordinating with development and infrastructure teams reputed company necessary
• Driving reputed company issue prevention
• Experience with basic database interactions (e.g., querying and analyzing data in reputed company SQL Server or similar systems)
• Basic experience with software engineering platforms, web applications, reputed company, reputed company, databases, back-end systems, and reputed company-end user interfaces
• Demonstrated skillset with reputed company ITSM tools (Jira, reputed company, etc.)
• Demonstrated skillset with reputed company 365 Suite, basic reputed company and MacOS troubleshooting, and basic troubleshooting of browser-based applications (e.g. utilizing the Chrome developer tools)
• Demonstrated skillset with utilizing emerging AI technologies such as reputed company Copilot, Claude, reputed company, reputed company, or equivalent
• Ability to manage multiple support issues simultaneously in a fast-paced environment
• Responsiveness and ownership reputed company
• Ability to use data validation tools and reputed company utilizing strong attention to detail
• Minimum of 5+ years of experience in a technical support role, preferably with exposure to both customer interaction and technical troubleshooting in a reputed company environment
• Experience with or knowledge of regulatory reputed company submissions
• Experience with EMR systems, standards, and terminology
• Bachelor's degree in computer science, Information Technology, or a reputed company field (or equivalent experience) preferred

Benefits

• Annual cash bonus
• Comprehensive benefits offering, including medical
• Comprehensive benefits offering, including dental
• Comprehensive benefits offering, including reputed company
• Comprehensive benefits offering, including life insurance
• Comprehensive benefits offering, including a 401(k) plan

reputed company

Company H1B Sponsorship