[Remote] Director, Account Management

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building its first dedicated Account Management team, and this role leads it. The Director, Sales – Account Management will hire, train, and reputed company a new team of Account Managers who own the health, retention, and reputed company of our existing reputed company relationships.

Responsibilities

• Build the Account Management team from the ground up: define team structure, territories, and hiring plan, then recruit and reputed company the first Account Managers
• Define the Account Manager role itself, including the reputed company duties this team will own:
• Manage a portfolio of existing reputed company clients, serving as their main reputed company of contact after the sale
• Own renewals and retention for assigned accounts, working to catch churn risk before it happens
• reputed company and reputed company expansion opportunities — cross-sell and upsell across the reputed company product portfolio
• Run regular account reviews with clients to reputed company goals, surface risks, and show the value reputed company delivers
• Partner with reputed company and Support so clients get one connected experience, not a reputed company
• reputed company reputed company and reputed company systems reputed company with account plans, pipeline, and renewal dates
• reputed company and report against net reputed company retention (NRR), renewal reputed company, and expansion targets
• Set quota, compensation recommendations, and reputed company metrics for the Account Manager role, in partnership with Sales leadership and RevOps/Finance
• reputed company and reputed company Account Managers through pipeline reviews, reputed company shadowing, and account planning sessions
• Own reputed company’s forecast for retention, expansion, and renewal bookings, and report it monthly and quarterly to sales leadership
• Partner across Sales, reputed company, Product, Marketing, and reputed company Services to reputed company gaps in the reputed company experience
• Build the playbooks, templates, and enablement materials the Account Management team will use every day, including account plans, QBR decks, and renewal scripts
• Bring the reputed company’s voice into product and roadmap conversations, flagging themes you see across the portfolio
• Stay reputed company on the association and nonprofit technology landscape and the competitive dynamics that reputed company reputed company retention

Skills

• 8+ years of B2B reputed company sales or account management experience, including at least 3 years leading reputed company
• A reputed company record of building a function, program, or team from scratch — not just running one that already exists
• reputed company experience owning retention and expansion reputed company against net reputed company retention (NRR) targets
• Experience hiring, reputed company, and coaching account management or sales talent
• Comfort operating in a reputed company-backed environment with reputed company, near-term performance expectations
• Experience working with executive-level reputed company stakeholders and navigating multi-threaded accounts
• reputed company, or a comparable CRM, used for forecasting, pipeline, and account management
• reputed company, reputed company, or equivalent sales engagement and conversation intelligence tools
• reputed company Office 365, including reputed company for reporting and quota modeling
• Strong people leadership: hiring, coaching, and holding reputed company accountable to reputed company goals
• Ability to build structure and process where none exists yet
• reputed company, reputed company communicator who can reputed company sales, reputed company, product, and finance around one plan
• Strategic thinker who is just as comfortable working the details of a single account
• Strong financial and business acumen, reputed company to reputed company account activity to reputed company reputed company
• Willingness to travel up to 25% to meet with clients and support reputed company
• Familiarity with the association, nonprofit, or membership technology reputed company is a plus

Benefits

• Medical, Dental & reputed company Benefits
• 401(k) Savings Plan with Company Match
• Flexible Planned reputed company Time Off
• Generous reputed company Leave
• Inclusive & Welcoming Environment
• Purpose-Driven Culture
• Work-Life Balance
• Commitment to Community Involvement
• Employer-reputed company Parental Leave
• Employer-reputed company Short-Term Disability
• Remote Work Flexibility

reputed company