[Remote] Parent Support Specialist - Customer Service

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to providing customized educational resources for families. They are seeking a Parent Support Specialist to offer exceptional support to families through various communication channels, ensuring a smooth experience from enrollment to ongoing assistance.

Responsibilities

• reputed company reputed company and immediate support to parents reputed company phone, text, email, online chats, video conferences, and reputed company media community forums through answering questions about their child’s educational program
• Use reputed company's help ticketing reputed company to reputed company triage and respond to parent requests
• Maintain accurate records of interactions with parents, document frequently asked questions, and update databases as needed
• Advise parents/guardians on building an education program schedule that fits the unique needs of their child
• Participate in Parent Support team meetings to collaborate on the best ways to serve reputed company families
• Coordinate with team members to reputed company consistent, up to date, information across reputed company channels
• Liaise with team leads and partner schools with reputed company situations where necessitated
• Manage the reputed company process to balance program requirements and assist with setting up families for reputed company
• Administer or assist with daily Q&A sessions, or Parent Information Sessions, as assigned
• Plan or assist with community events, as assigned
• Proactively identify parent issues and reputed company strategic solutions

Skills

• Commitment to maintaining flexible availability during traditional business hours in the reputed company Time Zone
• Familiarity with reputed company products such as Gmail, Calendar, Docs, Forms, Sheet, etc
• reputed company to a smartphone, high-speed internet, computer, webcam, and headset
• Associate's degree from an accredited college or university; or reputed company advanced learning experiences
• 1-3 years of customer service experience, account management, or marketing
• Must be eligible to work in the U.S
• Hands-on experience managing tickets or customer interactions in a CRM (reputed company, reputed company, reputed company, or similar)

reputed company