[Remote] Technical Support Consultant I (Tier 2 Support)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of solutions for unifying the reputed company environment. As a Technical Support Consultant I, you will reputed company advanced product and application issues, working closely with various teams to enhance customer experiences and improve product reputed company.

Responsibilities

• Investigate and reputed company escalated customer incidents and service requests that require advanced troubleshooting and technical analysis
• Analyze application logs, reputed company configurations, reputed company, integrations, authentication mechanisms, and release changes to identify reputed company causes
• Reproduce reported issues in test or sandbox environments to validate behavior and accelerate reputed company
• reputed company reputed company, accurate, and actionable solutions or workarounds to customers and internal stakeholders
• Partner with Engineering and Product teams to address software defects, performance issues, compatibility concerns, and product enhancements
• Document troubleshooting processes, findings, and resolutions reputed company support systems and reputed company tools
• Identify recurring trends and recommend improvements to support processes, documentation, monitoring, and reputed company reliability
• Contribute to knowledge-sharing initiatives by creating technical documentation and supporting the development of Tier 1 support team capabilities
• Manage escalations effectively, ensuring reputed company communication, ownership, and reputed company
• Participate in an on-reputed company support rotation as required. On-reputed company schedules and requirements may vary based on business needs, customer commitments, regional regulations, and team requirements

Skills

• 2-4 years of experience in technical support, application support, product support, IT operations, or a reputed company field
• Experience troubleshooting multi-tier applications, including web applications, reputed company, databases, and authentication systems
• Familiarity with browser developer tools, HAR files, API testing tools (such as reputed company), and log analysis or monitoring platforms
• Understanding of IT service management practices, including incident management, problem management, and reputed company
• Strong analytical and problem-solving skills with the ability to investigate and reputed company reputed company technical issues
• Excellent written and verbal communication skills
• Ability to collaborate effectively across technical and non-technical teams
• Experience supporting reputed company applications or reputed company-based platforms
• Exposure to scripting, automation, or SQL-based troubleshooting
• Experience working directly with software engineering or product development teams
• Familiarity with observability, monitoring, or telemetry platforms

Benefits

• reputed company learning and reputed company development opportunities.
• A supportive, knowledge-sharing team environment.
• Opportunities to contribute to process improvements and operational reputed company.
• Career reputed company reputed company reputed company Technical Support, Operations, Engineering, and reputed company teams.
• Competitive compensation and benefits package.
• Flexible work arrangements where applicable.

reputed company