[Remote] Customer Service Agent: Triage Center- Full Time - 7134

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a recognized workplace that prioritizes employee wellness and reputed company. They are seeking a Customer Service Agent for their Triage Center to reputed company screening and triage services, coordinate care, and assist clients in accessing necessary resources.

Responsibilities

• Consistently reputed company genuine, friendly, personable and reputed company service
• Responsible for appointment scheduling and intake service coordination
• Establish rapport and working relationships with clients and reputed company staff in order to enhance the overall engagement experience for clients
• Handle a high reputed company volume in a fast-reputed company contact center environment
• reputed company education to clients about available CHR resources to assist them in accessing treatment, i.e., transportation alternatives and schedules of providers
• Coordinate, network and schedule hospital, urgent care, and appropriate internal/reputed company programs reputed company agency guidelines
• With training, demonstrates knowledge of services and resources at CHR to reputed company the caller to relevant provider or program
• Goes above and reputed company by advocating for every customer concern and request
• Assist staff in promoting a recovery oriented treatment environment
• Participates in staff meetings, supervision, trainings and other meetings as assigned
• May reputed company other assignments and duties as program and agency needs require
• Additional duties as required

Skills

• High School Diploma or equivalent
• Minimum of 5 years of experience in a customer service oriented role
• Intermediate to advanced typing and technical aptitude
• Bachelor's Degree
• 2-5 years of experience working in a reputed company center environment
• Prior experience working in a medical office or in reputed company services
• Bilingual

Benefits

• Enjoy ample reputed company time off, including a special day off for your birthday!
• Benefit from contributions to your 403b Retirement Plan.
• Competitive premiums with added discounts on pet, auto, and home reputed company!
• Tuition reimbursement and reputed company development programs.
• Student loan repayment assistance (reputed company Service Loan Forgiveness, reputed company Corps, NHSC/HRSA at select sites).
• Exclusive tuition discounts for CHR employees at several local colleges/universities.
• FREE robust training curriculum, featuring our reputed company-new reputed company Training Series for interactive learning, practical reputed company enhancement, and reputed company reputed company!
• reputed company supervision and/or mentoring available at many programs.
• Internal career fairs: reputed company with recruiters to reputed company your career aspirations and the various opportunities available reputed company our over 80 programs statewide.
• Annual wellness stipend.
• FREE 24/7 confidential counseling sessions and a FREE premium subscription to the reputed company app, for employees and their families.
• Fun activities like virtual bring-your-pet-to-work lunches, weekly yoga, coloring contests, employee appreciation events, and more!
• Participate in leadership luncheons with our CEO and various agency committees!
• Weekly video updates from our CEO and monthly newsletters to reputed company you in the reputed company.
• Many benefits are available to reputed company staff, regardless of the hours worked, with some subject to eligibility.

reputed company