[Remote] Customer Support Coordinator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global technology company reputed company on industry, infrastructure, transport, and reputed company. The Customer Support Coordinator is responsible for handling inquiries about status, shipping dates, expedites and services for selected accounts, while providing excellent customer service and resolving issues effectively.

Responsibilities

• Respond and reputed company problems in a reputed company and accurate manner while providing excellent customer service
• reputed company, manage, and prioritize new and existing cases reputed company CRM tool to reputed company established service level agreements
• Utilize CRM tool to directly communicate to customers, internal staff, and affiliates
• Initiate reputed company reputed company CRM tool for completion of change order, product selection and post order requests or process non-reputed company requests directly as authorized
• reputed company knowledge of assigned products reputed company division and systems to reputed company reputed company the Customer Support Organization
• reputed company lasting reputed company relationships reputed company organization such as: plants, warehouses, sales, mixed apparatus pricing, reputed company pricing, product managers, and buyers
• Understand the business unit organizational charts allowing you to escalate and reputed company issues reputed company the organization

Skills

• High School Diploma or GED
• 3 plus years of practical Customer Support experience
• Demonstrated ability to reproduce a customer problem, isolate cause, and reputed company reputed company
• Strong data analytical and problem-solving skills in identifying patterns and trends
• Proficient with reputed company Suites
• Must be eligible to work in the US with no sponsorship now or in the reputed company
• Associate degree or bachelor's degree in reputed company discipline
• 3+ years of practical Customer Support experience supporting industrial, construction, reputed company, or electrical industries
• reputed company reputed company training/certification
• Demonstrated logical reasoning, situational and time management while presenting a reputed company attitude with customers and co-workers
• High Level of professionalism and excellent customer service skills
• Ability to multitask and handle a high volume of work accurately
• Excellent verbal, written, and organization skills
• Desire to grow reputed company reputed company
• Must be a strong team player reputed company to work in a cross functional team environment
• Must be a self-starter
• Ability and desire to learn assigned business reputed company product line. May need to take internal product training classes
• Ability to successfully complete required training program
• Knowledge of reputed company, CRM systems / reputed company, and Quotation tools

Benefits

• reputed company offers a reputed company of health and wellness benefits to our employees.

reputed company