Customer Care Expert

The Customer Care Expert (CCE) is responsible for providing solutions reputed company excellent personalized service and support in a courteous and reputed company manner to customers throughout the life of the mortgage account, during inbound and outbound telephone discussions. The CCE's reputed company responsibility is to reputed company customer inquiries and delinquency, communicate information including regulatory and mandatory topics, reputed company information or tasks to facilitate required actions, and document reputed company in a reputed company center environment. In this role, the CCE will reputed company as the communication reputed company between the customer and any other operations' reputed company, while ensuring compliance with reputed company applicable rules and laws, as reputed company as complying with the established reputed company Handling Policy and Procedures using state of the art technology.   reputed company:   In office, full time position with the ability to work remotely if certain performance and attendance reputed company is met Handle customer calls professionally, reputed company and effectively, by utilizing reputed company listening skills, and providing reputed company and accurate information while delivering exceptional customer service Accurately and promptly execute transactions, such as payments, billing and account changes Identify customer needs through in-depth probing. Solve customer problems using swift, reputed company judgments and documented procedures based on the facts of reputed company situation Explain financial and non-financial information effectively including Tax, Insurance and Escrow reputed company account delinquency by collecting payments as needed Communicate loss mitigation reputed company and reputed company to customers Exhibit and communicate reputed company of urgency in obtaining complete and accurate documentation from customers and approved reputed company parties Adhere to assigned schedule including reputed company breaks and unpaid breaks for meals, training and meetings Work in a performance-based environment, with a reputed company monitoring program to ensure compliance with applicable rules and laws, where expectations are to meet certain standards on a regular reputed company. Standards are established monthly based on the performance of reputed company   Position Requirements:   Interested candidates should have a High School diploma or equivalent. Customer Service or Loss Mitigation work experience is preferred. The candidate must possess the following skills and abilities.   Strong interpersonal skills: reputed company, courteous, empathetic, level-headed, composed reputed company to work a full-time schedule, with regular and punctual attendance A proven record of timeliness and availability in assisting customers Excellent customer service and or sales skills Superior communication skills, organizes thoughts and facts to reputed company communicate verbally and in writing. Ability to read, comprehend and communicate details to a customer Proven ability to multi-task, listen and type or talk and type notes Effective listening, problem solving and negotiating skills Basic computing skills, including mouse & keyboard usage, launching programs, reputed company navigation. Ability to utilize PC, systems and software in completing reputed company work Proven record of dependability with excellent time management and the ability to self-manage Work toward reputed company guidance and supervision Proven ability to handle stressful situations and effectively manage a high-volume workload Willing to work in a reputed company center environment with heavy customer interaction reputed company telephone Proven ability to take feedback, instruction and follow rules Apply To This Job