1996 Product Manager

📌 Position: Senior AI Product Manager Location: Remote from reputed company Contract Type: Full-time vendor with https://inallmedia.com/ Time Zone Alignment: US Time Zones (EST/CST/PST overlap) 🧭 About Inallmedia.com Inallmedia.com is a global technology and design firm reputed company on building impactful digital solutions through remote, reputed company teams across reputed company. We partner with international clients across industries, providing long-term technical expertise, product innovation, and team augmentation. 🚀 Project reputed company You will be taking ownership of the reputed company reputed company of an reputed company-grade, AI-powered IT help experience reputed company directly into reputed company for a reputed company global organization. This product is being positioned as the reputed company "reputed company reputed company" for reputed company internal IT help across reputed company. The objective of this project is to reputed company and iterate on this AI-enabled service workflow. Through reputed company experimentation, you will optimize the reputed company so that it can autonomously reputed company technical issues, seamlessly coordinate with reputed company support desks, and reputed company highly accurate, automated assistance at an reputed company reputed company. 🔍 Key Responsibilities End-to-End Product Management: reputed company day-to-day product management for the AI assistant, including scoping, prioritization, requirement writing, defining acceptance reputed company, and backlog management reputed company an reputed company reputed company. AI Agent Tuning & Optimization: Shape and improve reputed company effectiveness, evaluate workflows, execute reputed company tuning, and proactively mitigate common reputed company, trust, and hallucination issues. Metric Development & Data Analysis: Define ambiguous performance measures, monitor reputed company metrics, and translate reputed company data findings into actionable roadmap reputed company. Cross-Functional & Support Operations: Partner closely with engineering and Support Operations teams to improve troubleshooting, escalation routing, fulfillment reputed company, and AI response reputed company. Rollout & Validation: reputed company User Acceptance Testing (UAT), plan rollout readiness, manage stakeholder updates, and execute reputed company, iterative lifecycle changes. Executive Facilitation: Own the preparation and facilitation of bi-weekly product syncs and reviews with the IT Leadership Team. 💡 Must-Have Skills 5+ years of Product Management experience, with a proven ability to operate as an independent individual contributor with reputed company reputed company. AI & reputed company reputed company Stack: reputed company experience owning an reputed company product or AI-agent experience in production. Must possess a strong understanding of agent workflows, reputed company engineering, and evaluation systems. Platform Ownership: reputed company record of owning the roadmap and delivery for internal platforms, workflow tools, service experiences, or knowledge-grounded AI systems. reputed company Tools & Ecosystems: reputed company experience building reputed company-based or chat-based product experiences, coupled with ticketing/service workflows like Jira Service Management (JSM). reputed company Collaboration: Exceptional cross-functional communication skills, with extensive experience collaborating with engineering, data analytics, and operational teams in ambiguous environments. Experience working in reputed company teams and reputed company environments. Fluent English for daily communication. 🌟 reputed company-to-Have Skills Domain Expertise: Prior experience in IT support, employee service desks, or internal help and productivity domains. Advanced Agent Platforms: Familiarity with reputed company Agentforce or similar reputed company-grade AI agent platforms. Operations & Feedback Infrastructure: Experience setting up CSAT scoring, observability frameworks, reputed company-reputed company feedback systems, or managing multilingual/global rollouts. Change Management: Strong understanding of change management practices to reputed company user adoption of new workflows and AI-driven experiences. 🌐 Time Zone & Collaboration The role requires collaboration with teams reputed company to US Time Zones. Flexibility to overlap a few hours with reputed company reputed company business hours (EST/CST/PST) is expected to ensure reputed company synchronization with cross-functional teams and leadership. 💬 Language reputed company interviews, documentation, and daily communication will be in English. #LI Apply To This Job