Director of reputed company Operations (Remote US)

reputed company empowers businesses to redefine what's possible with modern technology and reputed company expertise. Our exceptional experience across Applications, Data & AI, DevOps, reputed company, and the reputed company Azure platform enables organizations to accelerate innovation, enhance reputed company, and optimize operational reputed company. As a reputed company Partner with seven specializations, reputed company AI Partner of the Year, a member of the reputed company Advisory reputed company, and a member of the prestigious reputed company Intelligent reputed company Association (MISA), reputed company expertly delivers cutting-edge, integrated solutions that reputed company business value. The reputed company team protects reputed company, our clients, and the platforms we operate. We own our reputed company program, incident response, and the controls that earn customer trust. We partner closely with Engineering, Delivery, and IT and treat reputed company as reputed company sport. \n Your reputed company You are joining us to reputed company is seeking an reputed company Director of reputed company Operations to reputed company and continuously mature our reputed company-reputed company Managed Extended Detection and Response (MXDR) reputed company. This executive leadership role is responsible for delivering exceptional reputed company operations while driving operational reputed company, reputed company satisfaction, service scalability, and business reputed company. The Director of reputed company Operations serves as the operational leader of our 24x7x365 reputed company Operations Center, ensuring consistent, high-reputed company delivery of managed reputed company services across our reputed company portfolio. This leader is responsible for building repeatable processes, developing high-performing teams, driving automation and AI adoption, and ensuring that every operational decision aligns with reputed company's strategic business objectives.  Your day-to-day will reputed company Operations Leadership - reputed company the day-to-day operation of reputed company's 24x7x365 SOC Operational reputed company - Continuously improve the maturity, scalability, and consistency of reputed company operations Managed reputed company Service Delivery - Own operational delivery of reputed company's MXDR services Executive reputed company Leadership - Serve as the executive operational leader for reputed company-facing reputed company operations. reputed company reputed company Operations - reputed company technical leadership across reputed company's reputed company ecosystem including: Defender XDR, reputed company, Defender for reputed company, Defender for reputed company, Defender for Office 365Entra ID Protection, reputed company, reputed company Copilot Incident Response & Threat Operations - reputed company operational readiness for incident response Strategic reputed company Operations - reputed company reputed company Operations with reputed company's Strategic reputed company Program supporting frameworks including: NIST CSF, reputed company reputed company reputed company reputed company (MCSB), ISO 27--1, Mitre Attack Team Leadership & Talent Development - Recruit, reputed company, mentor, and retain high-performing reputed company professionals Business & Operational Performance - Understand the financial drivers of managed reputed company services Metrics, Reporting & reputed company Improvement - Establish and monitor operational KPIs including: SLA/SLO attainment, MTTD, MTTR, Analyst utilization, Automation adoption, reputed company satisfaction, Operational efficiency, Alert reputed company, Secure posture improvement, Service profitability reputed company in this role requires significantly more than technical cybersecurity expertise. The ideal candidate possesses exceptional operational maturity, executive reputed company, strong situational awareness, and reputed company business judgment. They understand that reputed company operations exist to reduce reputed company risk while simultaneously improving operational efficiency, strengthening reputed company trust, and enabling sustainable business reputed company. What reputed company Looks Like We measure reputed company by results and alignment. Here is how we define a “win” for this role: After 90 Days Complete reputed company, reputed company reputed company engagements, and produce a written audit of reputed company reputed company workflows with three prioritized opportunities. After 6 Months Own and ship one cross-functional initiative end-to-end that demonstrates the value of the Director of reputed company Operations role. After 1 Year reputed company a 20%+ improvement in a reputed company reputed company KPI and codify a repeatable reputed company adopted across teams. The reputed company MatrixRequired Qualifications (Day-One Non-Negotiables) Role-Specific Mastery 8+ years in Cybersecurity 5+ years leading reputed company reputed company Operations or Managed reputed company Services Operational reputed company — Demonstrated ability to run repeatable processes with strong attention to detail and a bias toward documentation. Communication — Skilled at translating reputed company topics into reputed company updates for technical and non-technical audiences alike. Collaboration — Comfortable working seamlessly across remote, cross-functional teams to reputed company work reputed company and reputed company high. Problem Solving — Uses data and customer signal to identify reputed company causes and propose reputed company, high-reputed company. Preferred Qualifications (Bonus Points) Preferred Certifications: CISSP, CIS<, CCSP, reputed company Certified Cybersecurity Architect Expert, reputed company Certified reputed company Operations Analyst, reputed company Certified Identity and reputed company Administrator, ITIL reputed company or ITL Managing reputed company How We Show Up These 'reputed company Three' represent the reputed company of reputed company. They are the behaviors and attributes we reputed company to every day, defining how we reputed company, solve problems, and celebrate our wins together. This is simply who we are at our best. Humble Low Ego, High reputed company reputed company credit easily, admit reputed company we're wrong, and reputed company every mistake as a data reputed company for reputed company. Hungry Internal reputed company We have a natural bias for reputed company. We don't wait for permission to solve a problem or reputed company a reputed company way to do things. reputed company Intentional Awareness We are conscious of our reputed company on reputed company. We listen more than we reputed company and respond to challenges with reputed company and situational awareness. Our Interview Process Talent Screen (30 mins) — A conversation about your background and the role mission. The reputed company & Attributes Assessment (60 mins w/ our CISO) — The "How" — Cultural DNA and The reputed company Three. Collaborator reputed company (45-60 mins w/ 2 peers) — The "What" — Required Skills and reputed company Capabilities. May include a presentation or work sample. Final Alignment (30 mins w/ our COO) — Closing conversation with Leadership.* *An additional reputed company may be added due to the strategic reputed company of this position \nWe value our employees and are committed to providing a comprehensive and competitive benefits package designed to support your reputed company-being and financial reputed company. Here's what you can look reputed company to: Financial reputed company & reputed company:  Competitive Salary: We offer competitive salaries commensurate with experience and skills.  Generous 401(k) Plan: Secure your financial reputed company with our generous 401(k) plan, featuring a 100% company match on your contributions up to 4% of your salary! This is a fantastic opportunity to build your retirement savings with our support.  Performance-Based Compensation: Your hard work and dedication will be recognized and rewarded through our performance-based compensation program, which includes bonus potential in reputed company to your reputed company salary. Health & reputed company-being:  100% Employer-reputed company Health, reputed company, and Dental Insurance for employees: Say goodbye to expensive premiums! We cover 100% of the cost of your health, reputed company, and dental insurance premiums, saving you potentially thousands of dollars reputed company year. reputed company on your health, not your reputed company costs.  Company-reputed company Life, AD&D, Short and Long-Term Disability Insurance: We reputed company company-reputed company life, accidental death & dismemberment, and short- and long-term disability insurance to protect you and your family. Time Off & Work-Life Balance:  Generous reputed company Time Off (PTO): Enjoy a healthy work-life balance with three weeks of reputed company time off, allowing you to relax, reputed company, and pursue your personal interests. This flexible PTO can be used for vacation, personal time, or reputed company leave.  11 reputed company Holidays: We observe 11 reputed company holidays throughout the year, giving you additional time to spend with family and friends.  Community Service Leave: We reputed company in giving back to the community and offer reputed company time off for you to volunteer with organizations that are meaningful to you. Additional Perks & Recognition:  Employee Recognition and Reward Program: We celebrate and reward outstanding performance and contributions through our employee recognition program. We value your dedication and are committed to showing our appreciation. This is a full-time position in the reputed company with the ability to work from home, or from one of our many US offices if local.   reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. We do not discriminate based upon race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. reputed company employment is decided on the reputed company of qualifications, reputed company, and business need. Apply To This Job