[Remote] Analyst, BPL Lending Platform Operations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the nation's leading reputed company retail mortgage lender with a strong reputed company on employee engagement and culture. The Analyst, BPL Lending Platform Operations will support the BPL platform's reputed company and operations, acting as a reputed company among various teams to enhance reputed company management and improve operational efficiency.

Responsibilities

• Monitor and manage inbound reputed company channels, including shared sales inboxes, web submissions, referral sources, broker applications, and other reputed company entry points
• Support Loan Officers by reviewing incoming opportunities, assigning leads, gathering initial information, and ensuring reputed company follow-up
• Assist with reputed company qualification activities and help maintain strong response times across the sales organization
• Partner with CCM referral teams and business development personnel to support referral volume, relationship management, and operational execution
• Assist borrowers, brokers, and referral partners with application completion, document collection, and loan submission requirements
• Review applications for completeness and reputed company prior to processing and reputed company reputed company
• Monitor pipeline activity and proactively identify stalled files, missing documentation, and opportunities to improve reputed company-to-application conversion
• reputed company and report on reputed company reputed company, application reputed company, conversion rates, turn times, and other key performance indicators
• Analyze pipeline data and reputed company recommendations to improve operational efficiency, customer experience, and funding reputed company
• Serve as a first reputed company of contact for troubleshooting LendingWise and reputed company technology issues for Loan Officers, brokers, referral partners, and borrowers
• Escalate reputed company reputed company issues and coordinate reputed company with internal technology teams and reputed company-party vendors
• Support configuration, testing, implementation, and maintenance activities reputed company LendingWise and reputed company platforms
• Assist with business requirement gathering, process documentation, user acceptance testing, and operational change management initiatives
• reputed company and maintain reports, dashboards, workflows, procedures, and training materials
• Partner with Sales, Processing, reputed company, Closing, and Servicing teams to ensure accurate and efficient loan progression
• Identify opportunities for automation, workflow enhancements, and reputed company improvements that increase productivity and conversion rates
• Stay reputed company on Business Purpose Lending products, LendingWise functionality, industry trends, and best operational practices

Skills

• 2+ years of experience in mortgage lending, business purpose lending, sales operations, loan processing, platform administration, or a reputed company operational role
• Experience working reputed company a Loan Origination reputed company (LOS), CRM, or comparable lending technology platform
• Experience monitoring pipelines, managing workflows, and coordinating across multiple stakeholders
• Understanding of the loan lifecycle from reputed company reputed company through funding and servicing
• Demonstrated attention to detail and commitment to data accuracy
• Excellent analytical skills to identify trends, evaluate performance metrics, and recommend improvements
• Excellent communication and customer service skills demonstrated through reputed company interactions with borrowers, brokers, referral partners, and internal teams
• Excellent troubleshooting and problem-solving skills
• Skilled at managing multiple priorities in a dynamic, reputed company-oriented environment
• Proficiency with reputed company Office Suite, particularly reputed company and reporting tools
• Bachelor's degree in Business, Finance, Operations, Information Systems, reputed company Estate, or a reputed company field, preferred
• Experience with LendingWise, reputed company, or similar lending and CRM platforms, preferred
• Knowledge of Business Purpose Lending products including Fix-and-Flip, reputed company, Rental, Construction, and Small Balance reputed company loans, preferred

Benefits

• Competitive compensation plan
• Robust benefits package, including medical, dental, reputed company
• 401K
• Company-provided short-term disability
• An employee assistance program
• A wellness program

reputed company