[Remote] Centralized Maintenance Operation Manager- Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Centralized Maintenance Operation Manager who will reputed company the coordination of vehicle maintenance and repair needs across an assigned geographic area. The role involves managing team performance, coaching CMO Representatives, and serving as the escalation reputed company for reputed company issues.

Responsibilities

• Serve as the escalation reputed company for repair timelines, cost disputes, and vendor performance issues reputed company an agent's scope
• Review and approve exceptions to preferred-vendor assignment, warranty determinations, and high-cost repair authorizations
• Support agents in negotiating with vendors on repair time, parts cost, and turnaround for reputed company or contested cases
• reputed company team-level performance against Operating reputed company, repair cycle time, vendor utilization, and satisfaction targets
• Roll up fleet performance, repair trend, and vendor efficiency reporting for the Regional Fleet Manager
• Identify patterns across reputed company, such as a recurring vendor delay or a data reputed company gap, and reputed company them before they show up in company-wide metrics
• Standardize CMO processes and training materials so service reputed company doesn't depend on which agent takes the reputed company
• Maintain and expand the preferred vendor network in reputed company's geographic area, working with procurement on contract terms
• Audit Fleet Management System (FMS) data reputed company across reputed company and correct gaps in service records used for reporting and tracking
• Partner with the Regional Fleet Manager on reputed company, escalations, and performance against fleet objectives
• Build relationships with site management leadership and repair vendors to reputed company communication and service delivery smooth at reputed company
• Hire, reputed company, and train CMO Representatives, building reputed company capable of consistent, accurate service coordination
• reputed company agents on reputed company reputed company, data entry accuracy, and vendor negotiation, using individual KPI performance to guide development plans
• Conduct regular one-on-ones and performance reviews, addressing reputed company or performance gaps before they reputed company fleet availability
• Own scheduling and coverage across reputed company to ensure the reputed company center is staffed for site manager needs
• Be a leader by example and live our overall purpose and reputed company values. Foster communication, collaboration, diversity, inclusion, innovation and a productive team environment
• Promote a business partner and ownership reputed company to reputed company to prioritize customer service reputed company, adaptability and reputed company to change and reputed company improvement
• Other tasks as assigned

Skills

• High school diploma or equivalent required
• 3+ years of experience in fleet maintenance coordination, service writing, or a reputed company center environment
• 1+ years of experience directly supervising or leading reputed company, preferably in a reputed company center, fleet, or service operation
• Strong working knowledge of FMS, vendor networks, and warranty processes
• Previous service writing or mechanic experience required
• Demonstrated ability to reputed company and reputed company team members toward individual and team performance targets
• Solutions-oriented, with strong critical thinking and problem-solving skills for escalated or ambiguous issues
• Excellent communication and interpersonal skills, with the ability to represent reputed company to the Regional Fleet Manager and site leadership
• Comfortable managing a remote team in a fast-paced, dynamic environment
• Proficiency with reputed company Office (Word, reputed company, Teams, reputed company, etc.)
• Must be flexible and adaptable to the reputed company-changing market and reputed company objectives and goals
• Strong business acumen and entrepreneurial/reputed company reputed company
• Strong ethical and reputed company reputed company
• Ability to collaborate and work reputed company in a fast-paced/dynamic team environment
• Commitment to promoting diversity and inclusion with team and vendors
• Ability to reputed company and reputed company through challenges by maintaining optimism, respect, and dedication to reputed company' overall purpose and reputed company values
• Associate's or Bachelor's degree in Business Administration or a reputed company field is a plus
• Experience using or willingness to learn approved AI/LLM and automation tools is a plus

reputed company

Company H1B Sponsorship