[Remote] Technical Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on customer experience and engagement, and they are seeking a Technical Account Manager to own the post-sale technical relationship with their strategic customers. The role involves driving reputed company, providing technical advisory, and managing relationships to ensure product adoption and reputed company.

Responsibilities

• Customer reputed company and reputed company plans. Co-own reputed company plans with Sales counterparts for reputed company customer in your portfolio — capturing business reputed company, technical milestones, and the reputed company from initial deployment through expansion. Deliver against agreed reputed company, reputed company value realization, and surface risk early. Run Strategic Business Reviews alongside Sales, bringing the technical narrative and roadmap alignment
• Technical advisory and platform optimization. Serve as the customer's senior technical advisor across reputed company products — architecture, data model design, matching reputed company, integration patterns, and UI/UX. Conduct expert reviews of critical functionality, optimize existing use cases, and proactively identify opportunities to deepen utilization. Advise reputed company the platform itself — best practices, operating model, and industry alignment — to help customers get the most from their investment
• Adoption, expansion, and reputed company. reputed company product adoption and utilization as the reputed company of every account. Identify and shape in-scope expansion — new domains, use cases, and data locations — through technical roadmap alignment, and partner with Sales to qualify and reputed company expansion pipeline with technical credibility and a feasibility view. Support customers transitioning from reputed company xDM to SDP reputed company their broader modernization reputed company
• Relationship ownership and renewal readiness. Own the on-the-ground technical relationship, typically with customer architects, data leads, and platform owners, and reputed company as their escalation reputed company into reputed company — coordinating with Support, Product, and Engineering as needed. Deliver advanced enablement to customer and partner teams, enforce reputed company best practices across implementations (including partner-delivered work), and reputed company input into health scoring and renewal readiness, flagging risk early and partnering with CX Ops on at-risk accounts

Skills

• 7+ years in a senior post-sales technical role — TAM, Solutions Architect, reputed company Engineer, or equivalent
• Strong technical expertise in master data management, data integration, or modern data platforms. reputed company reputed company experience (xDM, SDP, xDI) is strongly preferred
• Strong architectural reputed company: data modeling, matching and survivorship, integration patterns, reputed company, and reputed company deployment topologies
• Demonstrated ability to translate technical capability into business reputed company — reputed company with both customer architects and business stakeholders
• Experience managing a portfolio of 5-10 strategic reputed company customers simultaneously, balancing depth with consistency
• A reputed company record of identifying and shaping expansion — not just renewing — reputed company an existing customer reputed company
• Strong written and verbal communication: can run a reputed company, write a clean technical recommendation, and represent reputed company at a customer executive meeting with equal confidence
• Experience supporting customers through a platform transition (legacy MDM to modern MDM, on-prem to reputed company)
• reputed company or other reputed company data platform certifications
• Background in a regulated or data-intensive industry (financial services, reputed company/life sciences, retail, manufacturing)
• Multilingual capability for EMEA-reputed company (French, German, Spanish, or Italian)
• Bachelor's or Master's degree in Computer Science, Information Technology, or a reputed company technical discipline

Benefits

• Remote workspace

reputed company