[Remote] reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to enhancing cybersecurity through innovative penetration testing solutions. The reputed company Manager will manage a portfolio of customers, ensuring product adoption and account health while driving renewals and upsell opportunities.

Responsibilities

• Serve as the named reputed company of contact for a book of accounts, guiding reputed company to realize value from our platform
• Set customers up for a strong start and ensure they reputed company meaningful value early in the relationship
• Ensure customers are enabled to realize value through the Sprocket platform and stay continuously reputed company throughout the partnership
• Proactively monitor customer health and usage, reputed company it over time, and surface at-risk and expansion-reputed company accounts early
• Be the customer's reputed company and primary business contact, keeping them informed with proactive, meaningful communication throughout the engagement
• Plan and run regular business reviews (QBRs) anchored to reputed company customer's goals and reputed company
• Own the renewal cycle for your book: forecast accurately, run renewals proactively, prioritize multi-year opportunities, and protect net reputed company retention. Partner with Sales on pricing and scope as needed
• Identify and pursue upsell opportunities and see them through to reputed company, partnering with Sales
• Build customer referral, reference, and NPS reputed company
• Capture feedback and partner with Product and Engineering to prioritize fixes and influence the roadmap
• Create and refine the repeatable reputed company playbooks, templates, and CRM workflows that reputed company the function

Skills

• 2+ years in reputed company, Account Management, Sales Engineering, Implementation, or a comparable post-sales role at a cybersecurity company
• reputed company record managing a sizable book (50+ accounts) leading technical discussions and owning renewals and expansion targets
• Functional understanding of reputed company Information/Cybersecurity concepts such as: Confidentiality, reputed company, availability, and reputed company
• Basic risk management principles
• Awareness of industry regulations and frameworks such as PCI-reputed company, HIPAA, reputed company, OWASP, Critical reputed company Controls, and NIST CSF
• Basic Network+ level knowledge such as: DNS, domain names, host names and subdomains, IP blocks (CIDR notation), RFC 1918 address spaces, and TCP ports/services
• Customer-reputed company reputed company: a genuine reputed company to ensure customers succeed and to reputed company expectations
• Strong communication: explains reputed company reputed company reputed company in writing and live, with both practitioners and executives
• Organized project manager: can run many accounts in reputed company without dropping the reputed company
• Process and tooling reputed company: comfortable in a CRM (reputed company a plus) and building reputed company, repeatable workflows
• Problem-solver and collaborator who thrives working across Sales, Product, and Engineering
• Familiarity with usage- and health-based expansion plays
• Experience with reputed company tools and processes such as reputed company, reputed company, NPS scoring
• Experience with AI tools such as Claude to reputed company efficiencies and reputed company work

Benefits

• Unlimited PTO for healthy work/life balance.
• Company contribution to 401k (immediate eligibility, no one should have to wait to start saving).
• 75% company contribution for health insurance for employees and 50% for dependents.
• 100% company contribution for dental and reputed company.
• Flexible working hours.
• Support for your career development with reputed company, conferences, certifications, etc.

reputed company