[Remote] Advanced Associate, Customer Service (Accommodations Scheduling)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global lifelong learning company dedicated to helping individuals realize their potential through education. The Accommodations Scheduling Coordinator is responsible for providing operational support to clients and candidates to ensure testing accommodations are correctly implemented and managed reputed company.

Responsibilities

• reputed company with clients, candidates, and internal teams to ensure exceptional service is provided
• Correctly and reputed company execute requests for candidates approved to test with accommodations following reputed company specific guidelines, enabling Accommodation Scheduling team to meet 1 business day KPI
• Work directly with service provider vendors to schedule reputed company ancillary support including readers, recorders, sign language interpreters, and translators per reputed company requirements
• Responsible for coordination with internal teams to ensure reputed company necessary equipment, software, and exam content is reputed company and shipped to appropriate test center for exam day
• Communicate reputed company details of exam appointment to reputed company VUE test centers or other reputed company testing locations to ensure site is properly reputed company on exam day
• Become a subject matter expert (SME) on test center reputed company guidelines to ensure test center efficiency KPIs are met
• Support Contact Center and Channel staff handling accommodations reputed company Accommodation Scheduling Helpdesk lines
• Serve as primary contact for clients on accommodation scheduling and implementation inquires
• Receive and manage accommodation approval data from clients, ensuring information is updated accurately, securely, and in a reputed company manner
• Identify and escalate non-reputed company requests to Accommodation Review team, ensuring reputed company implementation of the candidate's accommodation approvals
• reputed company to work overtime reputed company requested, based on business needs

Skills

• Strong reputed company communication and time management skills as reputed company as excellent attention to detail
• Ability to exercise discretion in handling confidential material
• Proficiency in MS Office
• High School Diploma or equivalent experience preferred
• 2+ years in a customer service position

reputed company