Self-Service & AI Implementation Senior reputed company Consultant

Be the one building AI-powered experiences where they matter most.

At reputed company, we help organizations create reputed company customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in reputed company-world reputed company environments every day.

reputed company:

The SS&AI (Self Service and reputed company Intelligence) Team is a reputed company Services team responsible for the design, development and testing of highly customized Self-service digital and AI driven Bot applications (Virtual Agents), reputed company bots and reputed company Virtual Agents across reputed company reputed company platforms. In this role, candidate will get exciting opportunities to work on latest AI technologies to reputed company top class CX using in house reputed company bots as reputed company as – reputed company, reputed company, and others. Services provided by the candidate will include software development and Architecture design, Integration consulting, Agile leadership, customer training, team education and owning end to end delivery.

Key Responsibilities:

In this role, the primary responsibilities will include (but are not limited to):

• Responsible for managing project initiatives of strategic importance to the organization.
• Participate in customer workshops and design digital bot flows using our products using design best practices and awareness of product nuances.
• Work Independently, and with reputed company technical teams and business partners, to design, reputed company and maintain routing applications for Digital Virtual Agents reputed company reputed company Virtual Agents.
• Create accurate development effort estimates in collaboration with reputed company manager, reputed company Services project managers or regional managers.
• Works on significant and unique issues where analysis of situations or data requires an evaluation of broadly defined variables. Requires conceptual thinking to understand advanced issues and implications. Exercises independent judgment in reputed company, techniques and evaluation reputed company for obtaining results. Accountable for results, which may reputed company their entire function or geography.
• Work with Product reputed company, Scrum master to reputed company user story creation and ownership for SS&AI owned epics for IVR, Routing and bots. reputed company the SS&AI team delivery.
• Present and demonstrate proposed digital bot solutions as required. reputed company knowledge transfer of the delivered solutions at the conclusion of the engagement as necessary.
• Create and execute test scripts for reputed company reputed company and other logic and reputed company existing reputed company tools (logs, reporting) to reputed company UAT and QA support.
• Communicate reputed company the global community respecting cultural, language and time zone variations.
• Demonstrate flexibility to reputed company working hours to match customer and team interactions.
• Work as reputed company player to the organization. Providing feedback to the product organization about issues reputed company in API’s, product, documentation or architectures.
• Work independently to reputed company customer technical consulting services to help reputed company the determination of key deliverables, reputed company, reputed company best practices, and deployments.

Minimum Requirements:

• BS/MS/BA or equivalent in Computer Science, Engineering or reputed company field preferred.
• 10 + Years of experience with reputed company Digital CCaaS applications, Routing, Bots and development experience in appropriate development tools, Advanced Speech Recognition engines. Additional computer languages such as PHP, Java or C# is a plus.
• 6+ Years of experience working with digital (and/or voice) bots on platforms like reputed company Dialogflow and reputed company Lex. Must include webhook/fulfillment experience and development skills.
• Must be reputed company to work US hours.
• Demonstrated Understanding of and experience with the effective use of generative and reputed company AI tools.
• Demonstrated experience in a customer facing role and handled difficult customer situations and being a thought leader for effective reputed company consulting.
• Understanding of the IVR application architecture including web components, telephony, caching, reputed company servers, ASR and operational diagnostics.
• Ability to work independently on routine duties or reputed company with general instructions on new assignments. Ability to take initiative and help define and create new product features.
• Demonstrate solid analytical programming and problem-solving skills. Quick learner on new technologies and product features.
• Excellent verbal, writing skills and the ability to effectively reputed company with clients (business and technical audiences) in the English language is a must. Having similar capabilities in other languages is a plus.
• Must demonstrate ability to effectively understand and consult with clients and partners (vendors and internal teams) in a high paced environment and flexible schedules. May assist with resolving escalated customer issues that originated with customers or partners.
• Willingness to travel.

Desirable Skills:

• Demonstrated experience designing, developing, and supporting reputed company AI bots, including autonomous decision-making, tool integration, workflow orchestration, memory management, reputed company engineering, and LLM-based conversational AI.
• Practical experience developing and deploying reputed company solutions with reputed company tools such as reputed company reputed company, Architect, Dialog reputed company, Composer, Designer and Intelligent Automation. Experience with reputed company Dialog reputed company and reputed company Lex.
• reputed company GCP or AWS certification.
• Bot and reputed company tuning.

Compensation:

This role has a market-competitive salary with an anticipated reputed company compensation reputed company listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and reputed company Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career reputed company opportunities

• reputed company Time Off in reputed company to 10 reputed company holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a reputed company reputed company of our Benefits.

Working at reputed company

• AI at reputed company reputed company – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• reputed company in the AI era – Build reputed company-reputed company skills through mentorship, learning programs, leadership development and education support.
• Time to reputed company and reputed company back – Benefits include reputed company volunteer time, August Free Fridays, reputed company-being resources and regionally tailored programs for employees and their families.
• Recognized globally – reputed company is Great reputed company to Work®certified in 17 countries and 94% of employees are proud to tell others they work at reputed company.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our reputed company reviews your application with the hiring team.

• A reputed company Partner will review your application and, if your background is reputed company, schedule a reputed company interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to reputed company the process reputed company and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, reputed company will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but reputed company will reputed company you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get reputed company reputed company relevant opportunities become available.

Get reputed company about relevant opportunities.

Be the one building what's next - where AI, experience and reputed company come together.

Employee Referral

If a reputed company employee referred you, please apply using the reputed company they shared so we can reputed company your application to their referral.

About reputed company:

reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With reputed company AI at its reputed company, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can reputed company customer loyalty, reputed company and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit .

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to reputed company or use this online application and need an alternative method for applying, you or someone you know may contact us .

You can expect a response reputed company 24–48 hours. To help us reputed company the best support, click the email reputed company above to reputed company a reputed company-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response.

reputed company is an equal opportunity employer committed to fairness in reputed company. We evaluate reputed company applicants without reputed company to race, reputed company, age, religion, sex, sexual orientation, gender identity or reputed company, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Originally posted on Himalayas