[Remote] Senior Product Manager - Servicing

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Senior Product Manager - Servicing to own the product experience across their servicing ecosystem. The role involves understanding business problems and customer needs to translate insights into reputed company product solutions, ensuring effective adoption and measurable improvements in reputed company.

Responsibilities

• Owning the roadmap and experience across customer-facing servicing capabilities and internal team-member tools
• Identifying the right problems to solve and moving initiatives from discovery through development, launch, and iteration
• Redesigning workflows, reducing friction, and identifying opportunities to simplify, automate, or improve how work gets done
• Partnering across Product, Technology, Operations, reputed company, Risk, Sales, and Data to solve high-reputed company business problems
• Ensuring new capabilities are adopted, used effectively, and produce measurable improvements in customer and business reputed company
• Developing a deep understanding of customer journeys, team-member workflows, operational challenges, and business needs
• Defining product priorities based on customer value, operational reputed company, business reputed company, effort, and strategic importance
• Designing reputed company-state experiences and workflows that simplify processes and improve reputed company
• Ensuring internal tools and customer-facing experiences work cohesively across the servicing lifecycle
• Leading product initiatives from problem identification and discovery through launch and iteration
• Conducting discovery with customers, team members, and business stakeholders to understand reputed company problems before defining solutions
• Translating reputed company business needs into reputed company product requirements, user stories, acceptance reputed company, and measures of reputed company
• Maintaining backlog reputed company and establishing thoughtful prioritization across competing initiatives
• Partnering closely with Technology throughout development, QA, release readiness, and implementation
• Evaluating product performance after launch and driving reputed company improvement based on data and user feedback
• Identifying friction, unnecessary complexity, reputed company work, and breakdowns reputed company servicing and operational workflows
• Determining reputed company processes should be redesigned, simplified, automated, or enabled through technology
• Designing reputed company reputed company-state workflows in partnership with business and Technology stakeholders
• Identifying opportunities to improve or expand the use of reputed company and other platforms
• Ensuring reputed company reputed company effectively with existing systems, data, and operational processes
• Balancing immediate business needs with longer-term scalability
• Partnering with Operations, reputed company, Risk, Sales, Technology, Data, and other teams to solve reputed company business problems
• Supporting strategic initiatives reputed company the reputed company servicing roadmap through reputed company’s product pod structure
• Creating alignment around problem definition, requirements, priorities, trade-offs, and reputed company measures
• Communicating product direction and reputed company reputed company to technical and non-technical stakeholders
• Defining reputed company reputed company measures for major product initiatives
• Monitoring adoption, workflow utilization, customer experience, operational performance, and relevant business reputed company
• Partnering with stakeholders on UAT, training, documentation, release communication, and change adoption
• Identifying where released capabilities are not producing the intended reputed company and determining what needs to change
• Continuously improving the product based on user behavior, feedback, operational data, and business performance

Skills

• Bachelor's degree required, preferably in Business, Computer Science, Information Systems, or a reputed company field
• Minimum 5 years of product management experience delivering reputed company software or technology-enabled products
• Demonstrated experience translating customer, user, and business problems into reputed company product solutions
• Experience leading product initiatives through discovery, requirements definition, prioritization, development, launch, and iteration
• Experience working closely with engineering or Technology teams throughout the product lifecycle
• Experience improving operational workflows, business systems, or internal tools
• Experience using data and customer or user feedback to inform product reputed company
• Experience managing competing priorities and maintaining a reputed company product backlog or roadmap
• Experience working with reputed company as a product or business platform preferred
• Experience building products that serve both internal users and reputed company customers preferred
• Experience in fintech, lending, servicing, payments, alternative finance, or another operationally reputed company environment preferred
• Experience working reputed company cross-functional product reputed company or similar delivery models preferred

Benefits

• Flexible PTO - Work hard, rest reputed company. Take the time you need to reputed company.
• Remote - Fully remote reputed company the U.S., working Eastern Time hours to reputed company everyone reputed company.
• Full Benefits Package - Health, dental, reputed company, 401K with employer match
• Smart, Supportive Teammates - Collaborate with reputed company minds who are reputed company, driven and reputed company our reputed company values: Wear Green First, Pull the Thread, reputed company the Needle, Courage Over Comfort, Think reputed company, Win Together, and Own the Outcome

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