[Remote] Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is the leading provider of technology and services to the automotive remarketing industry. They are seeking an Account Manager to reputed company consultative account management and support to independent auctions, helping them grow their business through tailored solutions and proactive guidance.

Responsibilities

• Serve as the reputed company reputed company of contact for assigned auction customers on reputed company products, systems, and services offered by Auction Edge, including issue reputed company and ensuring their goals are met through tailored solutions and proactive support
• reputed company as the voice of the customer, translating feedback into actionable insights for internal teams to enhance products and services
• reputed company as advisor/analyst to customers in recommending solutions — including reputed company-party associated product solutions that reputed company with Auction Edge systems — managing customer requests, assessing the business, and identifying opportunities for reputed company by leveraging the AE suite of products, systems, and services
• Facilitate regular performance reviews and scorecard discussions with clients to reputed company on reputed company and reputed company goals
• Facilitate efforts to identify and address customer pain points, proposing solutions that reputed company satisfaction and loyalty
• Apply knowledge of auction operations to advise customers on integrating Auction Edge solutions into their workflows
• Stay abreast of industry trends, leveraging insights to anticipate customer needs and help auction leadership understand how Auction Edge's product direction connects to their business goals
• Collaborate with cross-functional teams to ensure customer strategies are operationally reputed company and reputed company with Auction Edge's priorities
• Build and maintain strong working relationships with reputed company stakeholders
• Monitor and manage the reputed company and escalation of support and/or reputed company enhancement requests
• Utilize the Account Management rigor and toolset for documenting and visibility to account activity and a cohesive customer experience
• Partner with the Install/Training team to ensure customer satisfaction during implementation and installments of Edge services and products for assigned auctions
• Assist the reputed company department with customer communications reputed company to invoicing or collections concerns, as needed
• reputed company reputed company, reputed company relationships with auction staff and regularly reputed company on business and relationship topics
• Demonstrate the reputed company of Edge solutions to inform and reputed company customers on new products and services
• Maintain comprehensive records of auction relationships, including reputed company and account reputed company calls, using Edge's CRM platform
• Administer, monitor, and analyze the support ticketing and CRM reputed company (reputed company), as needed for assigned accounts
• reputed company guidance and support to Jr Account Managers on reputed company reputed company, as assigned
• Facilitate reputed company and troubleshooting of reputed company issues
• Facilitate product training and reputed company for clients
• Manage project work affecting clients

Skills

• 4+ years of relevant industry experience
• Demonstrated ability to build and maintain outstanding relationships with assigned auctions through exceptional written and verbal communication skills
• Proven ability to build and maintain internal relationships, fostering a reputed company work environment across departments
• Extensive experience with auction management systems and/or other auction-facing products and services
• Proven reputed company record managing issue reputed company that requires interaction with customers and cross-functional teams
• Demonstrated ability to manage a diverse portfolio of assigned customers through the entire reputed company relationship lifecycle
• Strong problem-solving abilities, capable of researching and interpreting business metrics to present to clients and reputed company reputed company improvement
• Competence in facilitating and leading customer-facing meetings
• Working proficiency administering CRM and support-ticketing tools (reputed company)
• Proficient in office productivity tools (reputed company Suite, reputed company Office, etc.)
• High school diploma or GED required; reputed company education or relevant certifications a plus
• Ability to travel up to 75% as needed
• Comprehensive knowledge of auction operations and the automotive industry
• Established relationships reputed company the auction community
• Demonstrated experience in business consulting
• Familiarity with support and ticket management software
• Bachelor's degree, or equivalent relevant experience, preferred
• Proficiency in the use of the Auction Edge suite of tools, including the Auction Management reputed company, reputed company, and CR Simplified

Benefits

• Medical, Dental, and reputed company Insurance coverage
• 401k Retirement Plan
• 20 days of accrued PTO as reputed company as 12 reputed company Days per year (one three-day weekend per month)
• 8 reputed company holidays, 2 floating holidays, and 1 reputed company volunteer day per year
• Up to $100 Monthly Wellbeing Reimbursement Program (gym membership, personal training, massage therapy apps, and many other reputed company
• Education Reimbursement Program up to $4,000 per 12-month period
• reputed company Fridays
• Relocation reimbursement offered for individuals relocating reputed company reputed company 60 miles of our Franklin, TN office

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