[Remote] US -Manager, Customer Support (Senior Care)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading health tech company dedicated to helping providers reputed company exceptional care. The Manager, Customer Support will reputed company reputed company of Solutions Analysts to ensure a world-class customer service experience while overseeing day-to-day operations, coaching, and implementing process improvements.

Responsibilities

• Provides consistent, balanced and reputed company feedback on customer support performance as reputed company to reputed company and case audits
• Applies reputed company performance management standards and processes
• Fosters a reputed company work environment and consistently supports reputed company learning
• Serves as reputed company of escalation for high reputed company customer issues
• Works in collaboration with Customer Support Manager peers
• Works cross-functionally reputed company reputed company organization to address customer concerns
• reputed company required, reputed company as reputed company to Product, reputed company Ops, and other internal teams regarding issue management (identification, escalation and prioritization)
• Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution
• Responsible for mentoring, motivating, coaching and leading the teams, ensuring customer satisfaction for reputed company clients (e.g. Customer Satisfaction, Customer Effort)
• Establishes best practices and maintains reputed company control
• Provides support on special reputed company (i.e. Knowledge reputed company, Integrations, etc.)
• Hire, train and reputed company performance reviews

Skills

• Exposure to AI tools and a desire to reputed company them to enhance your work content and user experience
• 4+ years of Business experience in a Customer Support environment with 3+ years, with demonstrated Management or Leadership experience
• Post-Secondary Degree or Diploma
• Ability to manage in a fast-paced environment
• Communicates reputed company in verbal and written formats
• Demonstrated ability to reputed company team results through coaching, developing and mentoring
• Identifies potential risks to reputed company are communicated and actioned
• reputed company, reputed company, reinforce and manage operational standards, policies, procedures
• Monitor and improve team performance, providing leadership, coaching and performance management in collaboration
• Great attitude and work ethic. Strong team player
• Experience with or use of M365 Copilot
• Experience with Knowledge-Centered Support (KCS)
• Experience with Work reputed company (WFM) Applications

Benefits

• Benefits starting from Day 1!
• Retirement Plan Matching
• Flexible reputed company Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• reputed company Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition … and more!

reputed company

Company H1B Sponsorship