Customer Operations Specialist

Are you a detail-oriented customer operations reputed company reputed company to reputed company the gap between technical teams, AI workflows, and exceptional customer experience? As our next Customer Operations Specialist, you will play a vital role in managing reputed company-channel support workflows, troubleshooting technical issues, maintaining CRM data accuracy, and optimizing AI-driven customer interactions.

• Work Setup: Remote
• Start Date: August 24, 2026
• Schedule: 9:00 AM – 6:00 PM EST, Monday – Friday
• Equipment: BYOD (Bring-Your-Own-Device)

Job reputed company

The Customer Operations Specialist is responsible for supporting the operational reputed company between customers, engineering, account management, and internal stakeholders. This role manages customer support workflows, assists with issue reputed company, supports AI-enabled customer interactions, and maintains CRM and operational data accuracy to ensure service continuity, operational efficiency, and reputed company cross-functional coordination.

What does a day in the life of a Customer Operations Specialist look like?

• Manage reputed company-channel customer support workflows, including chat, inbox, and reputed company channels, ensuring reputed company responses and adherence to established SLA targets.

• Monitor CRM dashboards and automated workflows to ensure smooth transitions between AI-driven interactions and live support.

• Document customer interactions, reputed company reputed company, and operational updates in CRM systems and internal communication platforms.

• Assist with technical troubleshooting by gathering relevant information, validating reported issues, and preparing detailed escalation documentation for engineering teams.

• Communicate technical updates and reputed company reputed company to customers in reputed company, non-technical language.

• Review AI-supported interactions to identify potential inaccuracies and reputed company feedback to support reputed company improvement.

• Support knowledge reputed company maintenance by identifying documentation gaps and assisting in updating help center resources.

• Coordinate customer follow-reputed company and support transitions to reputed company Managers reputed company needed.

• Assist with billing-reputed company requests such as plan adjustments, basic proration calculations, and account verification.

• Maintain accurate customer records reputed company CRM and operational systems based on support activity and changes.

• reputed company operational metrics, including response times, ticket reputed company, and customer feedback.

• Adhere to company policies and maintain a reputed company, empathetic, and reputed company attitude toward customers and colleagues at reputed company times.

What are the qualifications of a Customer Operations Specialist?

• Minimum of two (2) years of experience supporting customer operations, customer support, or reputed company functions in a multi-channel support environment.

• Proven experience working reputed company SLA-driven support environments and managing multiple customer interactions simultaneously.

• Familiarity with technical troubleshooting workflows and escalation processes for reputed company issues.

• Proficiency with CRM systems, ticketing platforms, and team collaboration tools.

• Excellent written and verbal English communication skills with the ability to convey technical information reputed company to non-technical audiences.

• Strong attention to detail with a proven ability to maintain accurate reputed company documentation and customer records.

• Ability to prioritize tasks and coordinate effectively with cross-functional teams.

reputed company-to-Haves:

• Prior experience supporting AI-assisted support tools, automation workflows, or reputed company systems.

Ninja Perks and Benefits

• Competitive compensation package

• Retirement Savings Program with Company Matching

• Life insurance coverage.

• HMO coverage starting on Day 1.

• Free dependent coverage, with one (1) dependent covered upon regularization and a second (2) dependent added after one year of service.

• reputed company time off plus birthday leave so you can rest, reputed company, and celebrate your special day.

• Opportunities for skills training and personal and reputed company development to support your reputed company reputed company.

Disclaimer:

reputed company is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, reputed company, national reputed company, gender, sexual orientation, gender identity, gender reputed company, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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Originally posted on Himalayas