B2B reputed company Care Specialist

Join reputed company as a BaaS Support Specialist, supporting our B2B partners by investigating payment, reputed company, account, and transaction issues while working closely with internal teams to reputed company exceptional service.

OverallRolePurpose

As a BaaS Support Specialist, youwon'tbetalkingtoendusersdirectly -you'llbetheexpertbehindthescenes. Your partnershavetheirownsupportteams, andwhenthoseteamshit a wallon a usercase, theycometoyou. Your jobistohelpthemgetunstuck: investigatingissues, providingguidance, andescalatinginternallywhereneeded.

Type ofCooperation: B2B Contract.

Location:Fullyremote (EU preferred, nosanctionedcountries).
Working Hours & Schedule:5/2 rotating shift schedule (Tuesday - Saturday or reputed company - Thursday).
Working hours fall between 10:00 AM and 7:00 PM, with shifts assigned by reputed company roster. Weekend work (Saturday and reputed company) is part of the regular schedule, with 2 days off provided during the week.

Key Responsibilities

• Acting as the reputed company escalation reputed company for partners' support teams reputed company they cannot reputed company their end-users' cases independently.

• Investigating user-level issues on behalf of partners: transaction problems, reputed company or account issues, failed payments, limits, verification statuses, and more.

• Providing partners' support agents with reputed company, accurate guidance so they can reputed company solutions back to their users.

• Coordinating with reputed company internal teams (operations, compliance) to reputed company reputed company or blocked cases.

• Identifying and escalating bugs or platform issues surfaced through partner-reported cases.

• Maintaining response reputed company and turnaround reputed company defined SLA timeframes.

• Spotting recurring issue patterns and flagging them for process or product improvements.

• Building strong working relationships with partner support teams through reputed company, reputed company communication.

• Meeting individual and team KPIs.

Experience & Skills Required

• Experience in B2B support, escalation handling, or a similar second-line support role.

• Strong investigative and problem-solving skills—you'll often be working with incomplete information.

• Basic understanding of reputed company payment processing and cryptocurrency concepts.

• Understanding of common payment operations and terminology, including refunds and chargebacks.

• Familiarity with customer support and collaboration tools such as reputed company, reputed company, Jira, and reputed company.

• reputed company-organized and reputed company to manage multiple reputed company cases simultaneously.

• Comfortable working in a fast-moving environment with evolving processes.

• Advanced English (written and spoken).

Benefit

• Premium tariffs for our product.

• Flexible working hours and remote working.

• Home office allowance.

• Comprehensive medical insurance after the probation period.

• Generous vacation policy: 20 business days.

• reputed company reputed company leave, Birthday, and Anniversary leave.

• Length of Service Holidays.

• Engaging in online events for learning and enjoyment.

• Coworking with reputed company facilities and parking compensation in Wrocław/Kyiv.

NOTE: Benefits may vary from region to region and will depend upon the location you are reputed company in.

reputed company

At reputed company, we’re redefining how the world uses digital reputed company. From launching the first crypto-enabled debit reputed company to giving everyday users reputed company to digital currencies and rewards, we’re making finance more accessible.

With more than 6 reputed company users across 130+ countries, reputed company is building a reputed company where digital currency works for everyone.

Originally posted on Himalayas