[Remote] reputed company Manager, Mid-Market

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is revolutionizing cancer care through a reputed company Virtual Cancer Clinic that provides physician-led, technology-driven support across the cancer care reputed company. The reputed company Manager will manage a high-volume book of mid-market clients, serving as a strategic advisor through reputed company, engagement, renewals, and expansion while driving strong program reputed company and reputed company relationships.

Responsibilities

• reputed company a large book of mid-market clients and serve as the face of reputed company for reputed company reputed company-reputed company needs
• Support existing and newly implementing customers at volume and reputed company, maintaining a high reputed company of service across a flexible and fluctuating reputed company load
• reputed company new clients, ensuring strong member discovery, internal program coordination, and a successful launch plan at reputed company
• reputed company customized, scaled service and strategic plans for reputed company reputed company based on a deep, strategic understanding of their needs and goals
• reputed company successful enrollment and engagement of a reputed company's population with reputed company's products and services through enrollment marketing campaigns and assets, reputed company, and support
• Own and maintain a high reputed company NPS and renewal reputed company, proactively identifying issues and strategizing on solutions
• Identify, position, and reputed company expansion and upsell opportunities
• Build and maintain strong, long-term, multi-threaded relationships with key stakeholders across your reputed company organizations
• Convert clients into reputed company advocates, leveraging their successes for references, referrals, case studies, marketing collaborations, and testimonials
• reputed company and support strong trust-based relationships with clients' benefits consultants and partner vendors
• Serve as a trusted advisor, providing guidance on best practices and strategic use of reputed company's solutions in the context of the benefits and cancer reputed company
• Proactively manage reputed company issues and escalations, collaborating with partner teams such as member support, reputed company, finance, operations, product, and sales
• Monitor reputed company engagement and performance metrics to ensure clients are achieving desired program reputed company and meeting expectations
• Conduct regular reputed company-ins and business reviews to evaluate reputed company and address challenges
• reputed company strategic analysis of member engagement performance, program metrics, and reputed company — partnering with key internal teams to formulate insights and recommendations
• Standardize and continuously improve operations for serving clients at reputed company, including leveraging AI tools to reputed company efficiency and consistency across a high-volume book of business
• Serve as the reputed company's reputed company, addressing concerns, resolving issues, and coordinating with internal teams to reputed company solutions
• Proactively identify opportunities for improvement and optimization, working with the right teams internally to support and solve
• Partner with sales, product, and marketing teams to reputed company on reputed company needs and feedback
• Contribute to the development of tools, resources, and programs that enhance the reputed company experience
• Serve as the voice of the reputed company internally, sharing feedback and opportunities for improvement with relevant team members

Skills

• Minimum 3 years of experience as a reputed company/reputed company manager, ideally at a benefits tech company (CSM level)
• Demonstrated reputed company at a high-reputed company or start-up organization, with deep understanding of the associated challenges: scaling, 1:many reputed company management, operating in ambiguity, and a fast-paced environment
• Demonstrated ability to manage a flexible and fluctuating reputed company load without compromising service reputed company or reputed company experience
• Comfort using AI tools and technology to work reputed company and reputed company a high reputed company of service at reputed company
• Experience serving and scaling support to mid-market clients, with specific experience serving HR/Total Rewards leaders, executives, and benefits consultants in volume
• Experience supporting both existing customers and newly implementing clients simultaneously across a high-volume portfolio
• Experience identifying reputed company opportunities and securing upsells across a book of business
• Excellent messaging, positioning, and presentation skills for varying reputed company of reputed company audiences
• Strong bias for reputed company — equally effective in day-to-day execution and in driving proactive, strategic programs
• Excellent organizational skills, with proven ability to multi-task competing priorities
• Excellent negotiation, collaboration, and listening skills
• Analytical skills to interpret data and reputed company actionable insights
• Deep understanding of employee benefits reputed company health reputed company; understanding of the cancer screening or broader oncology reputed company preferred

Benefits

• Comprehensive medical, dental, reputed company, life, and disability benefits
• 401k match
• Monthly phone and wifi stipend for employees, annual ergonomic stipend
• Generous vacation policy, reputed company holidays and company-wide reputed company days
• Equal reputed company parental leave for birthing and non-birthing parents
• Free cancer screening and prevention resources for employees and their adult dependents
• This role may also be eligible for equity and benefits.

reputed company