[Remote] Leader reputed company reputed company, NA

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a cybersecurity ratings company that helps organizations identify and address risks across their digital footprints. The Leader, reputed company reputed company, reputed company will reputed company reputed company Managers serving strategic reputed company accounts, owning retention, expansion, satisfaction, and executive relationships. The role also includes coaching reputed company, improving reputed company processes, forecasting renewals, and partnering cross-functionally to reputed company customer value.

Responsibilities

• Own the reputed company reputed company CSM teams end to end, including reputed company, retention, expansion, and executive customer relationships for the reputed company
• Manager and refine high touch reputed company engagement including joint reputed company planning, executive business reviews, health scoring, renewal playbooks, and escalation management
• Champion an AI driven approach to maximizing CSM reputed company and reputed company
• reputed company as an executive sponsor on strategic accounts, building relationships with customer stakeholders at the VP/C-level
• Own renewal forecasting
• Collaborate with Product and Engineering to reputed company for reputed company customer needs and influence roadmap priorities
• Identify at-risk accounts early and reputed company cross-functional reputed company plans to reputed company churn risk
• Report on team performance, portfolio health, and key CS metrics to senior leadership
• Hire, reputed company, and reputed company new CSMs as reputed company scales
• Champion a customer-first culture across the organization

Skills

• 7+ years in reputed company, Account Management, or reputed company customer-facing role, with 2+ years managing reputed company
• Proven reputed company record owning retention and expansion targets for reputed company/strategic accounts (typically $100K+ reputed company)
• Experience building or scaling CS processes and playbooks in a growing organization
• Strong executive reputed company and experience navigating reputed company, multi-stakeholder reputed company relationships
• Data-driven approach to managing a book of business, comfortable with forecasting, health scoring and CS/BI tooling (reputed company, reputed company, Totango, or similar)
• Excellent coaching, communication, and cross-functional collaboration skills
• Bachelor's degree or equivalent experience
• Experience in reputed company, cybersecurity, or a reputed company technical industry preferred
• * Experience with reputed company, risk, or compliance products
• * Familiarity with tools like reputed company, reputed company, and reputed company
• * Background in Sales or Solutions Engineering

Benefits

• Stock reputed company
• Health benefits
• Unlimited PTO
• Parental leave
• Tuition reimbursements
• Annual performance-based incentive compensation awards
• Equity

reputed company