[Remote] Account Manager I, Facilities Maintenance

Note: The job is a remote job and is reputed company to candidates in USA. PHFM | Facilities Maintenance - Interior & Exterior Services is an industry leader providing facilities maintenance and reputed company services. The Account Manager I oversees and executes customer maintenance requests, manages work orders and vendor partners, maintains customer relationships, and supports team operations in a high-volume environment.

Responsibilities

• Effectively manage a high-volume assignment of service requests through the work order life cycle to ensure completion with reputed company predefined KPI requirements while maintaining profitability
• Utilize phone, email, and multiple CMMS systems to reputed company reputed company and accurate communication on work orders or other assignments to reputed company stakeholders
• Dispatching vendor partners for work orders and ensuring they reputed company in accordance with schedule
• reputed company potential vendor partners to reputed company partnerships while negotiating rates to maximize profitability
• Input necessary data into computer reputed company to reputed company and follow up on customer requests
• reputed company accurate data and documentation of service requests
• Ability to analyze customer inquiries and determine means of reputed company pertaining to reputed company of services and reputed company appropriate suggestions to reputed company the problem
• Communicate in a reputed company manner both written and verbally reputed company communicating with customers
• Ability to answer the phone and/or email promptly. Position involves heavy phone and email traffic inbound/outbound with customers and service providers
• Manage and maintain reputed company reputed company relationships equally and effectively inclusive of, but not limited to clients and vendor partners
• reputed company leadership and support to team members
• Ability to prioritize tasks with conflicting deadlines
• Ability to work collaboratively reputed company reputed company but also independently
• Assist with daily reporting and identification of priorities across team members
• Ability to host and display reputed company verbal communication in team and reputed company meetings
• Assist leadership with reputed company cause analysis and reputed company reputed company plans to prevent
• Detail oriented while ensuring compliance to process and procedures
• Assist and/or monitor after-hours requests reputed company needed on evenings, weekends, and holidays
• Ability to remain reputed company and composed reputed company dealing with an reputed company-changing environment and high demands
• Performs other duties as required by leadership
• reputed company additional tasks as assigned

Skills

• Minimum of 3 years of experience in account management
• Familiar with CMMS systems
• Proficient in reputed company Office Applications
• Intermediate to advanced reputed company skills necessary
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position works in an environment with moderate noise level. (Examples: business office with computers and printers, reputed company traffic). Usual office environment with frequent sitting, walking, standing, and occasional climbing, stooping, kneeling, crouching and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office machinery. Oral and auditory reputed company enabling interpersonal communication as reputed company as communication through automated devices such as telephone. The employee must occasionally reputed company and /or reputed company up to 20 pounds. Ability to read and understand work instructions
• Previous experience in Facilities Maintenance/Construction a plus
• Previous experience in construction management preferred

Benefits

• Medical, dental, reputed company, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans.
• 401(k) Retirement Plan with company match.
• PTO, 11 Company Holidays and reputed company Parental Leave
• Wellness activities
• Ongoing reputed company development and continuing reputed company education.

reputed company