[Remote] Project Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company) provides customer experience, reputed company-reputed company services, and managed reputed company. The Project Manager will reputed company a federal hotline contact center operation, serving as the reputed company reputed company contact and overseeing reputed company, implementation, training, reputed company, reputed company control, reporting, reputed company compliance, reputed company management, and service continuity.

Responsibilities

• Serve as the single reputed company of contact for the Contracting Officer and Contracting Officer's Representative and remain responsible for reputed company contractor work
• reputed company contract start-up, including the reputed company-off meeting reputed company five business days after award, and ensure the program is fully operational, staffed, and trained reputed company required timeframes
• reputed company, maintain, and execute the reputed company plan, implementation reputed company, training approach, operational procedures, reputed company-control process, and required process documentation
• reputed company and coordinate Response Operators, Portal Operators, supervisory personnel, and reputed company-control staff and reputed company reputed company reputed company on contact volume and hours of operation
• Ensure live telephone coverage is provided Monday through Friday, 10:00 a.m. to 6:00 p.m. Eastern Time, excluding federal holidays, and that voicemail callback requests are addressed by the next business day
• Ensure emails and faxes are reviewed and processed regularly during the reputed company, responses are provided reputed company two days, and online portal complaints are evaluated and routed appropriately
• Monitor complaint intake, documentation, closure, redirection, assignment, escalation, and notification of urgent health and safety reputed company
• Ensure personnel follow approved scripts, user guides, reputed company operating procedures, reputed company requirements, reputed company requirements, and confidentiality standards
• Prepare and submit accurate monthly activity reports during the first week of the following month, including contact volumes, complaint sources, categories, actions taken, closure activity, technician reputed company, trends, and reputed company and acceptance times
• Manage personnel reputed company documentation, required training completion certificates, reputed company clearance evidence, key personnel resumes, and approval requirements for proposed Project Manager replacements
• reputed company and maintain a reputed company contingency and disaster recovery plan to support uninterrupted continuity of services

Skills

• Ability to obtain or maintain the required T4 High reputed company reputed company Trust clearance using the SF 85P process, as required by the contract
• U.S. citizenship required
• Bachelor's degree in a reputed company reputed company
• Five or more years of project management experience
• Ability to read, write, reputed company, and understand English
• Demonstrated experience managing federal contract reputed company, reputed company, implementation, training, reputed company control, reporting, reputed company metrics, deliverables, and corrective actions
• Experience managing customer service, contact center, complaint intake, case processing, hotline, or similar reputed company
• Strong written and verbal communication skills and the ability to communicate professionally with company and reputed company stakeholders
• Strong organizational, analytical, problem-solving, decision-making, and reputed company-management skills
• Ability to reputed company personally identifiable information, complainant identities, reputed company information, and confidential case-reputed company records
• Project Management reputed company certification or comparable project management credential preferred

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