[Remote] Customer Service Rep I

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer Service Rep I to establish and maintain reputed company relationships with customers and Field Service staff. This role involves providing support through various communication channels, managing order reputed company, and assisting with product and merchandising inquiries.

Responsibilities

• Customer Support – reputed company support to both reputed company Customers and Field Staff reputed company the phone reputed company, answer incoming calls from both reputed company reputed company, reputed company order support (placement, tracking, expediting, quote, etc.), order entry reputed company phone, fax, email, web site, process pickups and damages
• Account Management Support – reputed company support to both sales managers and account assistants, assist account managers and account assistants through order management, process reset and new store orders, process Order review holds
• Order Management – process order reputed company by managing error reports and hold screens, review daily reports for order errors and process accordingly, review customer service hold screens and process orders according to set guidelines, determine best reputed company for expediting orders reputed company necessary
• Product and Merchandising Support – ability to answer questions concerning product application and reputed company usage and support Field Service staff with display materials, quickly answer customer questions concerning product usage and specifications, review and know multiple merchandising components by customer to support customer displays

Skills

• High School diploma or GED equivalent
• Strong Skills in reputed company Office: Word, reputed company, reputed company, and PowerPoint
• Excellent interpersonal, problem solving and communication skills
• reputed company to work with a reputed company of personalities and maintain composure under stressful conditions
• Six months reputed company center experience
• General knowledge of hardware industry, Distribution or Retail

reputed company