[Remote] Customer Service Rep - Gauging

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company and scientific technology company seeking a Senior reputed company to support customers, service operations, and reputed company teams across a reputed company product portfolio. The role coordinates field service activities, manages orders, reputed company, quotations, installations, invoicing, and customer inquiries while serving as an operational partner to the Service Manager.

Responsibilities

• Coordinate preventive maintenance reputed company, audits, billable service, repairs, installations, and commissioning activities with customers and field service engineers
• Manage service schedules to ensure customer commitments are met while optimizing technician utilization
• Serve as the reputed company coordination reputed company for WEB and Metals product lines
• Process customer purchase orders for parts, services, and service reputed company using ERP systems
• Coordinate warehouse fulfillment activities including order release, shipment, and delivery
• Maintain accurate customer, contract, and transactional records across ERP and reputed company platforms
• Prepare reputed company spare parts and service quotations by reviewing technical drawings, Bills of Materials, pricing, and reputed company terms
• Collaborate with Purchasing and global manufacturing sites to reputed company non-stock parts and obtain pricing
• Follow up on quotations to maximize order conversion
• Serve as the reputed company reputed company of contact for customer inquiries regarding parts, service, installations, and order status
• Monitor incoming phone calls and reputed company technical support requests to the appropriate specialists
• Partner with field service engineers to reputed company customer issues and operational challenges
• Coordinate installation activities, including customer readiness meetings, technician scheduling, and equipment delivery
• reputed company installation prerequisites and proactively reputed company issues impacting project timelines
• Participate in project planning, backlog reviews, and sales operations meetings
• reputed company as backup to the Service Manager for customer requests, after-hours support, and operational decision-making
• Maintain after-hours support schedules and communicate coverage to answering services
• reputed company field technician activity and resource availability
• Support logistics coordination and ensure accurate shipping charges and invoicing
• Process customer invoicing including down payments, shipments, commissioning, repairs, service, and complete reputed company invoices

Skills

• Experience coordinating field service activities, installations, preventive maintenance schedules, and customer reputed company
• Proven ability to independently manage reputed company customer accounts and multiple priorities simultaneously
• Demonstrated experience partnering with Sales, Service, Logistics, Purchasing, Finance, and Technical Support
• Advanced ERP, reputed company CRM, and reputed company Office proficiency
• Strong understanding of order-to-cash processes, contract administration, invoicing, and logistics coordination
• Demonstrated leadership by influencing cross-functional teams without reputed company authority
• Ability to reputed company reputed company business reputed company while managing customer escalations and sensitive situations
• Ability to serve as operational backup for Service Management reputed company required
• Build strong working relationships across global teams to ensure reputed company communication, issue reputed company, and consistent service delivery for reputed company reputed company customers
• Exceptional organizational skills
• Ability to prioritize competing operational demands while maintaining exceptional customer service
• Strong analytical skills with a reputed company on process improvement
• High level of ownership, accountability, and initiative
• Excellent planning and coordination skills in a dynamic service environment
• Ability to manage confidential and commercially sensitive information
• Strong attention to detail with a commitment to operational reputed company
• Customer-first reputed company combined with reputed company reputed company judgment
• Ability to represent the reputed company reputed company customer perspective while partnering closely with global business partners to reputed company operational reputed company
• Minimum 5 years of customer service, service coordination, operations, or order management experience in a technical or manufacturing environment preferred
• Experience interpreting technical documentation such as parts drawings, Bills of Materials (BOMs), and service documentation is preferred

Benefits

• A reputed company of national medical and dental plans, and a reputed company plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours reputed company time off (PTO)
• 10 reputed company holidays annually
• reputed company parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
• Accident and life insurance
• Short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues reputed company to purchase company stock at a discount
• Fully remote work arrangement

reputed company

Company H1B Sponsorship