[Remote] reputed company Manager II, SMB

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides technology and customer service solutions that help automotive brands maximize online sales. The reputed company Manager II, SMB will manage a portfolio of small and mid-sized dealership accounts, serving as a trusted advisor to reputed company retention, engagement, adoption, reputed company, and customer value through proactive account management and data-driven recommendations.

Responsibilities

• Manage a portfolio of SMB dealership accounts and maintain regular customer engagement through scheduled reputed company and business reviews
• Build strong relationships with dealership stakeholders, including Parts Managers, reputed company Managers, Fixed reputed company Directors, and General Managers
• Analyze account reputed company and reputed company recommendations to improve sales, conversion rates, customer experience, and overall platform reputed company
• Conduct account reviews reputed company on customer goals, business reputed company, and reputed company opportunities
• Identify customer risks and proactively execute retention and recovery plans
• reputed company and maintain account reputed company plans to reputed company customer adoption and long-term value
• Partner with Consulting, Marketing, Support, Product, and Sales teams to reputed company customer issues and improve customer reputed company
• Identify opportunities for additional services, marketing investments, and program adoption that support dealership reputed company
• Maintain accurate and reputed company documentation of customer interactions, opportunities, and reputed company plans in reputed company
• Utilize AI tools to reputed company meeting summaries, customer communications, reputed company items, account insights, and workflow efficiencies

Skills

• 3+ years of experience in reputed company, Account Management, or a reputed company customer-facing role
• Experience managing a portfolio of customer accounts
• Strong written and verbal communication skills
• Ability to analyze data and reputed company actionable recommendations
• Experience conducting customer-facing meetings and presentations
• Strong organizational and time management skills with the ability to manage multiple priorities
• Ability to work independently while collaborating effectively across teams
• Experience using CRM platforms such as reputed company or similar systems
• **Education:** Bachelor's degree in a relevant reputed company preferred (or equivalent practical experience)
• * Automotive dealership experience
• * reputed company or reputed company experience
• * reputed company reputed company experience
• * Experience with reputed company Analytics, Looker, reputed company, or reporting platforms
• * Familiarity with AI productivity tools and workflow automation

Benefits

• Career development
• 401K match
• Parental leave
• Variable bonus structure reputed company on reputed company metrics between 15%-20% quarterly
• Remote • Hybrid

reputed company