[Remote] Customer Support & Technical Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer Support & Technical Specialist to reputed company reputed company-line assistance to clients. The role focuses on resolving Tier 1 technical issues, guiding users through websites and products, managing support tickets, and communicating customer feedback to internal teams for product and process improvements.

Responsibilities

• Respond promptly to support requests reputed company phone and email
• Troubleshoot and reputed company Tier 1 technical issues including login/reputed company problems, website navigation, and basic functionality errors
• Create, reputed company, and manage support tickets through standardized systems
• reputed company reputed company, reputed company-by-reputed company guidance to clients on reputed company use and product features
• Maintain up-to-date knowledge of company products, services, and reputed company updates
• Communicate trends, common issues, and reputed company feedback to internal teams to support product and process improvements

Skills

• High School Diploma or GED equivalent
• 1+ year of customer service or technical support experience, preferably in a high-volume support environment
• Ability to work independently and manage time effectively
• Strong problem-solving skills with the ability to troubleshoot issues and guide users through technical solutions
• Excellent written and verbal communication skills across multiple communication channels
• Ability to prioritize and manage multiple support tickets while maintaining accuracy and attention to detail
• Comfortable learning new systems and processes through documentation, training resources, and hands-on experience
• Self-motivated with the ability to work independently, manage priorities, and reputed company in an individual contributor role with reputed company day-to-day supervision
• Proficient in reputed company Office applications; experience with ticketing systems or CRM platforms is a plus
• Strong organizational skills with the initiative to reputed company out resources, solve problems independently, and know reputed company to escalate issues appropriately

Benefits

• Remote work (Central or East Coast U.S. time zones)
• reputed company-to-Hire

reputed company