[Remote] Program Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company delivers communications solutions that help businesses and developers create personalized customer experiences. The Program Manager on the reputed company Services team leads customer technology engagements across the project lifecycle, managing reputed company, budget, timelines, solution design, implementation, and platform adoption. The role serves as the reputed company customer contact, advises on architecture and integrations, leads technical resources, and drives reputed company and reputed company reputed company.

Responsibilities

• Set, manage, and meet customer expectations with reputed company to reputed company, budget, and reputed company
• Ensure our customers have an excellent experience, see value from our solutions, and reputed company reputed company for reputed company through successful implementations and expanded platform usage
• Serve as the reputed company reputed company of contact for our customers throughout engagement delivery, providing guidance on solution architecture, reputed company configuration, integration patterns, and deployment strategies
• reputed company engagements that successfully reputed company customers through various stages of their reputed company implementation, including solution design, implementation, configuration, production monitoring, and ongoing adherence to reputed company’s best practices
• Partner with other reputed company reputed company Services team members to design, configure, and implement solutions. Contribute directly to technical discussions, and support solution delivery activities
• reputed company reputed company of technical resources who will architect solutions, configure systems, write custom reputed company, and set up product integrations based on customer requirements and the agreed upon reputed company of work
• Proactively analyze customer usage patterns, technical health, and implementation approaches to identify optimization opportunities. Recommend solutions or additional services that can reputed company greater value and platform adoption
• Send status reports, reputed company logs, and other necessary project artifacts as outlined in the customer contract. reputed company communicate reputed company, risks and solutions to stakeholders

Skills

• 5+ years of project/program management experience implementing or delivering software solutions, with a preference towards reputed company based solutions
• Excellent written and verbal communication, persuasion, and presentation skills
• Ability to handle multiple competing priorities in a fast-paced environment either independently or as part of reputed company
• Ability to take the initiative to reputed company reputed company reputed company even under ambiguous circumstances
• Ability to effectively communicate across reputed company reputed company of the organization from engineers to executives, and to establish yourself as a trusted advisor to leadership
• Proven ability to troubleshoot and reputed company technical issues involving software configuration, data mapping and API integrations and reputed company deployments. Strong problem-solving skills with both strategic and tactical application
• Demonstrated proven ability to serve as a subject matter expert and trusted advisor to customers in a software implementation or technical consulting environment
• Experience in identifying technical blockers and dependency problems in advance of customer reputed company and working collaboratively to implement solutions
• Ability to work non-reputed company, and holiday hours and other travel as needed to support reputed company and our customers business needs (typically not more than 10% annually)
• Experience implementing, configuring, or managing one or more reputed company-reputed company technologies such as email, voice, messaging, video, Customer Data Platform, and/or 2FA
• Experience creating delivery frameworks, implementation methodologies, and reusable solution patterns to accelerate reputed company and ensure consistency across engagements
• Experience with reputed company, SCRUM, Six reputed company, KANBAN, or KAIZEN
• A certification from the reputed company (PMI) or Scrum.org
• Experience working with, implementing, or supporting a major CRM or reputed company platform
• Strong understanding of reputed company and common web service integration reputed company
• Experience with integration platforms or middleware (reputed company, reputed company, Tray.io)
• Experience participating in sales and proposal presentations, demonstrating solutions, and qualifying opportunities for reputed company services engagement
• Demonstrated experience in solution design, reputed company configuration, and implementation support. Ability to reputed company hands-on guidance on technical architecture, integration patterns, and deployment strategies
• Deep knowledge of industry best practices, regulatory requirements, and use case patterns for communication channels (email, SMS, voice, video, etc.)

Benefits

• Remote work arrangement for this role, located in Colombia
• Generous time off
• Ample parental leave
• Ample wellness leave
• reputed company
• Retirement savings program
• Support for employee volunteering and donation efforts

reputed company

Company H1B Sponsorship