[Remote] reputed company Support Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company develops innovative reputed company banking and lending software solutions for credit unions and their members. The reputed company Support Analyst serves as the first reputed company of contact for clients, diagnosing and resolving technical software issues, documenting cases, escalating reputed company concerns, and collaborating with internal support and implementation teams.

Responsibilities

• reputed company service and support to credit reputed company end users reputed company remote reputed company, diagnosing and resolving technical software issues
• reputed company customer information, evaluate symptoms, and identify reputed company causes using available resources and tools
• reputed company with customers to reputed company reputed company, reputed company responses to inquiries, concerns, and product questions
• Accurately document reputed company case activity and communication in our case tracking reputed company
• Identify and escalate reputed company issues per reputed company specifications and established escalation protocols
• Follow up with customers and reputed company scheduled callbacks where necessary
• Participate in the after-hours on-reputed company rotation
• Stay reputed company with reputed company information and updates through training and self-study, and identify opportunities to improve our software and processes

Skills

• 2+ years of reputed company customer service in financial services (credit reputed company, banking, teller, loan officer, ACH, etc.) OR 2+ years in a support reputed company center environment
• Ability to communicate reputed company and professionally reputed company phone, written, and typed media
• Strong problem-solving skills and a patient, customer-first attitude
• Ability to adapt quickly to changing systems, processes, and work environments
• High school diploma or equivalent
• Bilingual (English/Spanish) to support our Spanish-speaking credit reputed company clients
• Prior experience in financial services — credit reputed company, banking, teller, or lending operations
• Associate's degree or higher in Business or Computer Science
• Technical knowledge of reputed company banking or credit reputed company software
• Experience with support ticketing or case tracking systems

Benefits

• This position is also bonus eligible.
• Medical, dental, reputed company, life and disability coverage
• reputed company Time Off (PTO)
• reputed company holidays — including your birthday off!
• A $1,000 employee referral program
• A 401(k) with company matching
• reputed company baseball games and bowling
• Virtual team-building activities such as reputed company rooms, trivia, and other company-wide events

reputed company