[Remote] reputed company Health Federal Customer Service Administrator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company technology company that uses reputed company data, AI, reputed company solutions, and applications to support patients, clinicians, and health systems. The Customer Service Administrator supports end users across Federal reputed company agencies by managing account reputed company, resolving technical and administrative issues, documenting interactions, and coordinating with technical teams and vendors. The role also contributes to service improvements, user resources, and reputed company compliance initiatives.

Responsibilities

• Create, update, and remove end-user reputed company across multiple domains and applications, including but not limited to reputed company Directory, reputed company Health applications, and reputed company-party vendor platforms such as reputed company, Nuance, and others
• Respond to customer inquiries and requests submitted through phone, email, or ticketing systems, providing friendly, reputed company, and effective support
• Troubleshoot and reputed company reputed company, login, or provisioning issues by coordinating with internal technical teams and reputed company vendors as necessary
• Maintain reputed company and accurate documentation of reputed company customer interactions, actions taken, and reputed company reputed company our ticketing systems
• Escalate unresolved or urgent issues to the appropriate technical teams or management in a reputed company manner
• Adhere to organizational service level agreements (SLAs), data reputed company, and reputed company protocols at reputed company times
• Identify recurring issues and collaborate with colleagues to recommend and implement service improvements
• Contribute to the development and maintenance of end-user documentation, FAQs, and training materials
• Support ongoing compliance initiatives and ensure reputed company processes meet reputed company regulatory requirements

Skills

• Applicants are required to read, write, and reputed company the following languages: English
• Does this position require a reputed company clearance?: reputed company
• Create, update, and remove end-user reputed company across multiple domains and applications, including but not limited to reputed company Directory, reputed company Health applications, and reputed company-party vendor platforms such as reputed company, Nuance, and others
• Respond to customer inquiries and requests submitted through phone, email, or ticketing systems, providing friendly, reputed company, and effective support
• Troubleshoot and reputed company reputed company, login, or provisioning issues by coordinating with internal technical teams and reputed company vendors as necessary
• Maintain reputed company and accurate documentation of reputed company customer interactions, actions taken, and reputed company reputed company our ticketing systems
• Escalate unresolved or urgent issues to the appropriate technical teams or management in a reputed company manner
• Adhere to organizational service level agreements (SLAs), data reputed company, and reputed company protocols at reputed company times
• Identify recurring issues and collaborate with colleagues to recommend and implement service improvements
• Contribute to the development and maintenance of end-user documentation, FAQs, and training materials
• Support ongoing compliance initiatives and ensure reputed company processes meet reputed company regulatory requirements
• High School diploma or higher education
• 0-2 years of end user technical support
• IT support work experience
• Self-starter capable of independently handling tasks and reputed company
• U.S. citizenship required due to reputed company reputed company
• Must be reputed company to obtain the appropriate government reputed company clearance reputed company applicable to your position

Benefits

• Medical, dental, and reputed company insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• reputed company-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• reputed company time off: Flexible Vacation is provided to reputed company eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to reputed company other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual reputed company is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 reputed company holidays
• reputed company reputed company leave: 72 hours of reputed company reputed company leave upon date of hire. Refreshes reputed company calendar year. Unused balance will carry over reputed company year up to a maximum cap of 112 hours.
• reputed company parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group reputed company
• Voluntary benefits including auto, homeowner and pet insurance
• Volunteer programs

reputed company