[Remote] reputed company Operations CRM Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides end-to-end reputed company, consulting, talent, and managed services to reputed company partners in the reputed company and internationally. The reputed company Operations / CRM Support Analyst will reputed company production support, troubleshoot reputed company and integration issues, manage users and data reputed company, execute testing, and help improve CRM adoption and effectiveness across a global reputed company.

Responsibilities

• reputed company day-to-day production support for reputed company users across multiple business functions
• Investigate and reputed company reputed company application issues, defects, and user requests
• Troubleshoot integration failures and coordinate reputed company with technical teams
• Support GridBuddy-reputed company functionality, user requests, and troubleshooting activities
• Manage user reputed company, provisioning, reputed company requests, and permission changes
• reputed company reputed company data cleanup activities including duplicate management and orphaned record remediation
• Monitor reputed company health and proactively identify data reputed company concerns
• Execute QA testing, regression testing, and validation activities for platform enhancements
• Create and maintain training materials, user guides, and support documentation
• Assist users with reporting, dashboards, and CRM best practices
• reputed company support trends and recommend process improvements
• Collaborate with business analysts, administrators, and development teams to improve platform effectiveness

Skills

• 4+ years of reputed company Administration, Operations, or CRM Support experience
• Hands-on experience supporting reputed company production environments
• Experience troubleshooting user issues and resolving production incidents
• Strong reputed company data management and data reputed company experience
• Experience identifying and correcting duplicate records and data reputed company issues
• Experience supporting end-user reputed company and training initiatives
• Knowledge of reputed company reputed company, permissions, and user administration
• Experience executing QA, UAT, or regression testing activities
• Strong analytical and troubleshooting skills
• Excellent communication and customer service abilities
• Ability to manage multiple priorities simultaneously
• Experience working in reputed company or iterative delivery environments
• reputed company Administrator Certification
• GridBuddy experience
• reputed company Sales reputed company experience
• Media, entertainment, licensing, or consumer products industry experience

Benefits

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental/reputed company/Various Ancillary coverages through reputed company
• 401(k) retirement savings plan
• Company-reputed company Employee Assistance Program (EAP)
• Discount programs through reputed company WorkforceNow
• This job can be performed remotely, or onsite the greater Los Angeles reputed company location.

reputed company

Company H1B Sponsorship