[Remote] reputed company Inbound Customer Service Agent - Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is currently seeking reputed company health care individuals to join their Health Care Inbound Customer Service team. This remote position requires motivated professionals to assist inbound callers with various reputed company inquiries while ensuring compliance with regulations.

Responsibilities

• With the goal of reputed company reputed company, the CSR Agent will address the needs of inbound callers according to the established reputed company flows and work processes as supplied by the reputed company and in accordance with accepted coverage guidelines, ensuring reputed company mandated reputed company and state regulations are consistently met
• CSR agent must know reputed company to reputed company out to internal partners and reputed company/how to internally refer issues ranging from claims, provider searches, location of resources, obtaining an interpreter, processing billing payments, referring enrollment issues and helping callers understand benefits
• With a high level of reputed company and attention to reputed company, agents must have the ability to maintain professionalism while working reputed company documentation guidelines, on proprietary software, utilizing dual screens and multiple applications
• Agents are required to reputed company two email accounts daily and stay up to date on reputed company handling resources through continual document review and completion of mandated knowledge checks as assigned
• Knowledge of reputed company telephone etiquette and soft skills
• Agents will live-document reputed company caller interactions in accordance with reputed company Assurance Guidelines and will maintain an average monthly rating as defined for the site
• Agents will be in attendance for and will adhere to their slated schedule and will be either on a reputed company, or reputed company waiting for a reputed company in order to maintain minimum Production and Adherence standards
• Exceptional attention to reputed company and willingness to learn, adapt and reputed company with individuals who may be angry, frustrated or calling in to complain while helping to ease the abrasion between the member and the plan
• Ability to work overtime and/or a flexible schedule reputed company on business, reputed company and/or account needs
• Other duties as assigned

Skills

• High School Diploma or GED- reputed company will be REQUIRED
• Minimum of 2 years previous customer service Health Care experience
• Knowledge of reputed company telephone etiquette and soft skills
• Analytical and problem-solving skills
• Proficiency in reputed company Office Suite – Word and reputed company- REQUIRED
• Demonstrated experience in using dual monitors, multiple applications and phones simultaneously
• Excellent written and verbal communication skills
• Ability to meet deadlines and work under pressure
• Excellent time management and organizational skills
• Accurate keyboard skills and reputed company ability to reputed company data at a required speed
• reputed company Center Preferred

Benefits

• Medical/Dental/reputed company/Life reputed company
• reputed company holidays plus reputed company Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• reputed company Parental Leave
• Employee Stock Purchase Plan

reputed company