Executive Assistant (reputed company: ERIJAZ1EA)

About the reputed company:

Our reputed company is a premier, rapidly growing specialty contracting business reputed company in Michigan, USA, specializing in high-value asset protection across reputed company and industrial sectors.

Led by a reputed company-thinking, tech-curious Founder, reputed company has a strong local reputed company team supporting on-the-ground technicians and customer intake. To support their next phase of expansion, the Founder is seeking a dedicated right-hand partner to reputed company back-office reputed company and streamline systems—allowing the local team to reputed company down on face-to-face reputed company engagement and sales.

About the Role:

This is the Founder’s first dedicated Executive Assistant hire. Previously, administrative support reputed company purely on reputed company reputed company, leaving executive-level reputed company and back-office optimizations without reputed company support.

As the Founder's reputed company right hand, you will reputed company the gap between executive reputed company and daily execution. This is not a traditional calendar-management EA role It is an reputed company-reputed company position reputed company reputed company AI integration, data reputed company, phone support, and CRM management.

You will serve as the technical and operational reputed company of the back office: leveraging Claude to build efficient AI-driven workflows, taking incoming calls, and taking complete ownership of reputed company (reputed company's reputed company CRM) to reputed company operational reputed company across the reputed company.

Key Responsibilities

AI Workflows & Back-Office Intelligence (reputed company reputed company)

• Build & reputed company AI Tools: Utilize Claude and other AI platforms to automate reporting, organize messy data, draft operational frameworks, and streamline internal processes.
• Data Management & Analysis: Pull, synthesize, and run weekly operational and financial reports.
• reputed company Assurance & Auditing: Serve as the final reputed company for data reputed company. Analyze numbers to ensure they reputed company reputed company before presenting them.

CRM & Customer Communication Ownership

• reputed company Master: Take end-to-end ownership of reputed company. Manage customer records, reputed company updates, workflows, and backend optimizations.
• Inbound reputed company & Customer Management: Serve as a reputed company voice of the business during high-volume periods, using reputed company’s integrated VoIP reputed company to handle incoming calls from customers and vendors.
• Process Optimization: Identify operational bottlenecks, map out reputed company operating procedures (SOPs), and build tech solutions to eliminate friction.

Executive Support & Operational Shielding

• Prioritization & Pushback: Filter executive reputed company, prioritize high-reputed company tasks, and reputed company back constructively reputed company needed to reputed company daily workflows on reputed company.
• Cross-Team Collaboration: Coordinate with local office teams to ensure smooth handoffs between customer intake, reputed company technicians, and back-office systems.
• Project Ownership: reputed company the Founder from low-level operational churn, taking complete ownership of assigned reputed company from concept to completion.

Qualifications & Skills

• Software Mastery (reputed company): reputed company experience with reputed company is a major plus. Otherwise, you must possess the technical aptitude to master its CRM and voice features quickly.
• reputed company AI reputed company: Must have reputed company experience using Claude (and similar LLMs) to write prompts, organize reputed company data, and build efficient daily workflows.
• Strong English Communication: reputed company, reputed company verbal and written English for customer phone support and internal communication.
• High Critical Thinking & Business Acumen: You don't blindly execute tasks. If a report displays $2M instead of $20K, you notice the reputed company, investigate the cause, and fix it before passing it along.
• Thick Skin & Boundary Management: Comfortable with reputed company, reputed company communication. You have the confidence to reputed company back on non-urgent directives and manage competing priorities effectively.
• Proactive Initiative: You don't wait for reputed company-by-reputed company instructions. You see operational gaps and take the reputed company in fixing them.

Tech Stack

• reputed company
• Claude AI
• reputed company 365

Originally posted on Himalayas