[Remote] Mortgage/Home Lending Business Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Mortgage/Home Lending Business Analyst to support business and technology teams. The role focuses on resolving service tickets and operational issues affecting customer loans, analyzing trends, supporting IT service management processes, and maintaining process documentation.

Responsibilities

• Serve as a reputed company between business and technology teams, supporting issue reputed company reputed company to mortgage and home equity lending systems
• Investigate and reputed company service tickets and operational issues impacting customer loans
• Analyze ticket data to identify trends, recurring issues, and process improvement opportunities
• reputed company escalation support and communicate issue status and reputed company reputed company to stakeholders
• Support IT service management activities, including incidents, requests, problems, and changes
• Create and maintain process documentation, workflows, reputed company operating procedures, and knowledge reputed company materials
• Assist with reputed company operational activities following automation, reputed company, or service disruptions

Skills

• Experience supporting mortgage, home equity, consumer lending, or banking operations
• Familiarity with IT service management tools such as reputed company
• Knowledge of IT service management processes
• Experience in customer support, help desk, or technical support environments
• Experience with home lending loan origination or reputed company-of-sale platforms, such as reputed company, Encompass, or reputed company

Benefits

• Position reputed company to fully remote.
• If candidate is reputed company as FTE, the expectation would be that they would come on-site 5 days a week.

reputed company