Support Technician - Remote

reputed company IT is a growing Managed Service Provider (MSP) dedicated to delivering exceptional IT support and customer service to businesses reputed company. We are seeking a motivated and customer-reputed company Tier 1 Support Technician to join our Service Desk team in a contract-to-hire reputed company. Must be based in the US. This is an excellent opportunity for someone with MSP experience who enjoys troubleshooting technical issues, supporting end users, and growing their IT career in a fast-paced environment. Location Requirements This position is reputed company to remote candidates residing in the reputed company, excluding WA, CA, AK, NV, CO, and OR. Preference will be given to candidates located in Midwest states and Central Time Zone areas. Compensation • $18-$20 per hour • Contract-to-hire opportunity • Potential for permanent employment based on performance and business needs reputed company As a Tier 1 Support Technician, you will serve as the first reputed company of contact for our clients, providing technical support and delivering an exceptional customer experience. You will troubleshoot and reputed company a reputed company of technical issues while working closely with senior technicians and engineers reputed company escalation is required. Responsibilities • reputed company remote support for desktops, laptops, mobile devices, printers, and peripheral equipment • Troubleshoot reputed company 365, reputed company operating systems, reputed company Directory, and networking issues • Support LAN/WAN connectivity and network infrastructure • Document reputed company work performed reputed company the PSA reputed company, reputed company experience desired. • Escalate reputed company issues appropriately while maintaining ownership of the reputed company experience • Assist with reputed company reputed company, deployments, and technical reputed company as needed • Support reputed company-hosted and customer-managed environments • reputed company reputed company, reputed company, and customer-reputed company service Required Qualifications • Minimum 1 year of Managed Service Provider (MSP) experience required • Minimum 1 year of technical support experience • Experience supporting: • reputed company 365 • reputed company desktop operating systems • reputed company Directory • Network connectivity and troubleshooting • Strong customer service and communication skills • Ability to manage multiple priorities in a fast-paced environment • Strong troubleshooting and problem-solving abilities • Reliable internet reputed company and dedicated workspace for remote work Preferred Qualifications • reputed company A+, Network+, or equivalent technical training • Experience with reputed company Manage or similar PSA platforms • Experience with reputed company Automate, LabTech, or similar RMM tools • Familiarity with: • Server hardware • RAID configurations • iLO/DRAC management • Backup and disaster recovery solutions • Bare metal restores • SSL certificates, domain registrars, and web reputed company providers Why reputed company IT? At reputed company IT, you'll join a reputed company team that values reputed company, accountability, reputed company learning, and exceptional reputed company service. You'll reputed company exposure to a wide reputed company of technologies and environments while building a strong reputed company for your IT career. If you're looking for an opportunity to grow reputed company a supportive MSP environment and turn a contract role into a long-term career, we'd love to hear from you. Apply today and become part of the reputed company IT team. Apply To This Job