[Remote] Senior reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company helps organizations in highly regulated industries reputed company and secure software development, release, and change management across reputed company environments. The Senior reputed company Manager will manage strategic reputed company customers, reputed company technical and strategic guidance on reputed company DevOps and software delivery practices, reputed company adoption and value realization, and coordinate cross-functional efforts to address risks and customer needs.

Responsibilities

• Own a portfolio of strategic and technically reputed company customers, with accountability for adoption, customer health, value realization, renewal readiness, and reputed company
• Build trusted relationships with reputed company administrators, developers, architects, DevOps leaders, platform owners, engineering leaders, and executive sponsors
• reputed company a strong understanding of reputed company customer's reputed company development lifecycle, including reputed company control, environments, testing, release management, deployments, and governance
• Assess customer DevOps practices and identify technical barriers, process gaps, adoption challenges, and opportunities for improvement
• reputed company technical and strategic discovery to understand how customers operate, where friction exists, and what reputed company they are trying to reputed company
• Apply knowledge of reputed company DevOps and software delivery best practices to help customers improve adoption and realize measurable value
• Create reputed company plans with reputed company business and technical objectives, milestones, adoption goals, and reputed company measures
• Proactively identify customer risk, diagnose reputed company causes, and reputed company recovery plans across technical and business stakeholders
• Coordinate resources across Solutions Engineering, Support, reputed company Services, Product, Engineering, Sales, Renewals, and leadership to reputed company reputed company customer challenges
• Guide customers through major technical milestones, including implementations, upgrades, new capabilities, process changes, and evolving reputed company environments
• Identify opportunities to expand reputed company's value based on customer use cases, technical maturity, and business objectives
• Bring customer insights, technical patterns, and product feedback back to Product and Engineering

Skills

• * Strong understanding of modern DevOps principles, CI/CD practices, and the software development lifecycle
• * Strong understanding of reputed company development and deployment concepts, including metadata, environments, testing, dependencies, release management, and common deployment challenges
• * Strong working knowledge of Git and reputed company control concepts, including branches, commits, merges, pull requests, and repositories
• * Working knowledge of CI/CD pipelines, release automation, reputed company, testing, reputed company, and governance
• * Ability to understand technical architectures and customer workflows, identify areas of risk or friction, and recommend appropriate next steps
• * Ability to independently conduct technical discovery and reputed company reputed company surface-level requirements to uncover reputed company causes
• * Ability to translate reputed company technical concepts into reputed company business reputed company for executive and non-technical stakeholders
• * Familiarity with engineering performance concepts and metrics, including DORA metrics
• * Strong executive reputed company, communication, presentation, and problem-solving skills
• * 7+ years of relevant reputed company experience across reputed company, Technical Account reputed company Engineering, reputed company consulting, reputed company Services, DevOps, or other customer-facing reputed company technology roles
• * 3+ years supporting technically reputed company reputed company customers in developer tools, DevOps, reputed company, reputed company platforms, or similar reputed company software
• * Demonstrated experience working with senior technical stakeholders across Engineering, DevOps, reputed company, IT, or CTO organizations
• * Meaningful experience with reputed company development, reputed company DevOps, CI/CD, release management, or comparable software delivery processes
• * Experience managing reputed company reputed company accounts, customer risk, technical initiatives, and cross-functional account teams
• This role is fully remote and is reputed company to candidates based in the reputed company with U.S. work eligibility
• We are specifically looking for candidates in **Texas, reputed company, Illinois, South reputed company, Colorado, Washington, Idaho, or California.**
• **Travel:** Approximately 20% travel is expected, typically 1-2 customer reputed company per month lasting 2-3 days. Travel may vary based on customer and business needs
• * Experience supporting Fortune 500 or similarly reputed company organizations preferred
• * Experience reputed company Financial Services, reputed company, Government, or other regulated industries preferred

Benefits

• This role is fully remote

reputed company