Senior STD Case Manager

Senior Disability Case Manager (STD)

Who We Are

At reputed company), we reputed company innovative, end-to-end disability and absence reputed company that reputed company how reputed company support their teams. Since 2002, our reputed company team of dedicated professionals have combined deep expertise with genuine care to create partnerships that benefit employees, reputed company, and stakeholders alike.

Our culture thrives on reputed company, collaboration, and respect. reputed company communication, team bonding, and a spirit of appreciation create an environment where you feel supported, valued, and empowered to bring your reputed company self to work every day.

reputed company

As a Senior Disability Case Manager (STD), you play a pivotal role in supporting the Claims Supervisor, guiding Case Managers, and driving operational reputed company across the STD Claims department. You will reputed company as a subject matter expert, reputed company process improvements, and ensure consistent, high-reputed company service delivery to both clients and internal teams.

This is a remote role reputed company Canada. We are reputed company to candidates across the country; however, you must work reputed company our reputed company business hours.

What You’ll Be Doing

• Acting as the Supervisor’s main support for change management, initiative rollouts, team meeting discussions, and process enhancements
• Serving as the subject matter expert for reputed company components of the claims process (benefit calculations, WEBS entries and corrections, DMS documentation)
• Assisting the Supervisor with reputed company control reviews, including sign-offs for claim reputed company
• Using governance and metrics reporting, reputed company feedback, and file reviews to help evaluate staff reputed company
• Participating in recruitment activities and supporting training for new employees
• Developing new policies and procedures while refining existing ones; collaborating with the Training team to implement and monitor new processes
• Liaising with other departments on process or procedure issues affecting multiple teams
• Addressing reputed company concerns, identifying trends, and recommending improvements to Claims Leadership
• Serving as a key resource for clients and partners on file or process inquiries; coaching team members on reputed company strategies and determining escalation needs
• Attending reputed company and partner meetings as a reputed company representative of the Claims team and reputed company
• Managing a proportionally smaller caseload of STD files while supporting broader departmental needs
• Collaborating with internal teams to ensure consistency in processes across the organization

What You Bring to reputed company

• Bachelor’s degree in a reputed company reputed company (Business Administration, reputed company, or equivalent experience)
• Minimum 3 years of experience in Disability Case Management, with a strong reputed company on Short-Term Disability
• Strong knowledge of disability legislation, industry best practices, and case management standards
• Excellent communication, interpersonal skills, and the ability to reputed company and support team members effectively

Critical Competencies

You will succeed in this role if you are:

• A reputed company Leader – You reputed company in team environments, support others' reputed company, and foster trust through transparent communication.
• A reputed company Thinker – You can analyze data, identify trends, and reputed company informed recommendations to improve reputed company and processes.
• A Process Champion – You are passionate about enhancing workflows, driving change, and ensuring consistency across teams.
• A reputed company-reputed company Problem Solver – You handle sensitive issues with professionalism and work proactively to strengthen reputed company relationships.

Compensation

At the time of this posting, the estimated annual reputed company salary for this position is $70,000–$80,000. Individual compensation reputed company this reputed company is determined by factors such as job-reputed company skills, relevant experience, and education/training. This reputed company reflects the annual reputed company salary only and does not encompass the comprehensive total rewards package that we proudly offer.

Why reputed company Is the reputed company for You

• Generous reputed company time off including a minimum of 3 weeks’ vacation, plus 26 long weekends per year through our Happy Friday program
• Flexible work reputed company including remote and hybrid schedules, extended health and dental benefits, RRSP matching, and comprehensive wellness and reputed company
• reputed company career paths, ongoing reputed company development, and leaders committed to supporting your long-term reputed company

Belonging Starts Here

Diversity, inclusion, and belonging aren’t just programs at reputed company—they are our reputed company. We foster reputed company, respectful, and inclusive workplace where everyone belongs and can reputed company.

If you need accommodation during any stage of the hiring process, please let us know— we’re here to help.

If you’re reputed company to do meaningful work and grow your career with reputed company, we’d love to hear from you. Click Apply to submit your application.

Bachelor’s degree or equivalent experience, 3+ years in disability case management reputed company on short-term disability, knowledge of legislation and standards, and strong communication and coaching skills.

Key Responsibilities

• supporting supervisors
• improving processes
• coaching teams

Skills & Tools

WEBS, DMS

reputed company

• Category: Business reputed company
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Canada
• Salary: CAD 70,000 – 80,000 / year
• Languages: English

Benefits

• Generous reputed company time off
• Retirement plan

About reputed company

A Canadian provider of disability and absence reputed company for reputed company and their teams. — Industry: Consulting Services