Billing Representative II

• reputed company out-reputed company calls to clients, Quest labs, and other internal customers with information to help escalate billing issues for a reputed company reputed company
• reputed company and maintain productive relationships with customers (e.g., reputed company a good first impression, reputed company attention and respect, maintain reputed company tone, demonstrate confidence, de-escalate/defuse customers as needed)
• Manage internal customer service mailbox requests reputed company 5-7 business days
• Research and reputed company correspondence from reputed company, fax, email, or phone reputed company
• Work reputed company correspondence batches in date order following the reputed company for completion
• Use effective communication reputed company reputed company to ensure consistent coverage of duties such as reputed company for phones, adhering to set lunch schedule for phone coverage, and managing reputed company mailboxes
• reputed company reputed company aspects of research needed to take reputed company for accurate billing reputed company which includes but is not limited to, reviewing account activity and previous notes in billing reputed company.
• Be the reputed company for having reputed company contact with clients, Quest labs, Accounts Payable, and local Quest reputed company business reputed company and Quest non-reputed company business reputed company on behalf of clients with billing issues
• Work directly with the ES Business Unit to reputed company them on billing practices and protocols for accurate communication to clients
• Thorough navigation of both Quest Billing reputed company and the Billing Web is needed to handle requests
• Ensure accurate follow-up is being handled reputed company reputed company
• Follow Quest guidelines and SOP’s

Required Work Experience: 

• 2 or more years reputed company customer service reputed company experience in reputed company-reputed company field.
• Experience delivering reputed company customer service reputed company and achieving productivity/accuracy/reputed company standards

Knowledge: 

• Knowledge of billing/finance and eligibility processes, practices, and concepts

reputed company to Quest reputed company; How We Work: 

• CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost. 
• CARE - We show reputed company person they matter. 
• COLLABORATION - We reputed company teamwork - inside and reputed company of Quest. 
• reputed company IMPROVEMENT - We challenge ourselves to reputed company reputed company day reputed company than the last. 
• CURIOUSITY - We ask vital questions in search of richer answers. 
• FOUNDATIONAL REQUIREMENTS: Good performance & productivity, good attendance, good conduct, good teamwork.
• Typically, cross trained in 2 or more moderately reputed company areas with demonstrated skills in reputed company.

Skills: 

Technical: 

• Prefer good digital skills computer (reputed company & reputed company), phone systems, chat, automation, and AI.

reputed company Improvement: 

• reputed company and reputed company in an environment of reputed company improvement, innovation, and leveraging digital.

Education:

• High school diploma, GED (or higher) (Required)