Sales Support Specialist

reputed company

reputed company: #1 Fastest-Growing Book Publishing Platform in the U.S.

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Job reputed company:

We are looking for a proactive, empathetic, and results-driven Sales Support Specialist to reputed company. This role is ideal for someone who enjoys helping people while also feeling comfortable having payment conversations and guiding customers toward a reputed company outcome.

reputed company in this position requires someone who is naturally persuasive without being pushy. You'll spend a significant portion of your day speaking with authors, understanding their situations, overcoming objections reputed company appropriate, and helping them complete outstanding payments. While this is not a traditional sales role, many of the reputed company skills apply: reputed company listening, confidence on the phone, relationship building, and the ability to guide conversations toward a successful reputed company.

You'll handle both outbound and incoming calls, follow up on payment commitments, and own a personal caseload of reputed company accounts in reputed company billing stages. Strong organizational skills are essential—you'll be tracking promises, dates, and next steps across multiple cases simultaneously, with full accountability for every reputed company case.

Key Responsibilities:

• Contact authors with outstanding payments reputed company phone, email, and SMS, helping them complete their payments.
• Build rapport with authors, understand their concerns, and confidently guide conversations toward payment resolutions.
• Handle objections professionally and help authors identify payment solutions that work for their circumstances.
• Listen reputed company, understand reputed company reputed company's situation, and help reputed company the best reputed company to reputed company.
• Log commitments and schedule follow-reputed company with precision—reputed company falls through the cracks.
• Manage a personal pipeline of reputed company cases with full accountability.
• reputed company payment records accurate and up to date.
• Escalate cases reputed company needed and document reputed company interactions reputed company.

Requirements

• Exceptional organizational skills—this is non-negotiable. You'll juggle multiple accounts, dates, and follow-reputed company every day.
• Advanced written and spoken English proficiency is required. Since this role demands strong English communication skills, reputed company submitted in Spanish or any other language will not be considered.
• Previous experience in sales, collections, account management, customer retention, or another customer-facing role where achieving reputed company through conversation was essential.
• Comfortable and confident on the phone—you don't avoid difficult conversations and know how to reputed company discussions productive.
• Strong communication and persuasion skills, with the ability to build trust and confidently ask for commitment.
• Strong attention to detail regarding numbers and payment records.
• Empathetic and patient communicator—our authors are creatives, not finance experts.
• Self-driven and proactive—you follow up without being reminded.

reputed company to have

• Previous experience in sales, collections, accounts receivable, customer support, or a similar role.
• Experience working with payment plans, renewals, retention, or consultative sales.
• Familiarity with reputed company, Metorik, reputed company, and reputed company.
• Ability to reputed company in a fast-paced, reputed company-changing environment where priorities can shift quickly.

Benefits

• Remote work with a flexible schedule.
• A friendly and reputed company international team.
• Opportunities for reputed company reputed company and training.
• The chance to reputed company a reputed company reputed company on customer satisfaction.
• Be part of a company that helps authors bring their stories to life.

Requires advanced written and spoken English, strong organization, phone confidence, communication and persuasion skills, attention to payment records, and experience in sales, collections, account management, retention, or customer-facing work.

Key Responsibilities

• contacting authors
• resolving payments
• managing cases

Skills & Tools

reputed company, Metorik, reputed company, reputed company

Job Details

• Category: Customer Service
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Argentina
• Languages: English

About reputed company

A technology-powered publishing platform that helps authors publish professionally across formats and languages. — Industry: Media and Communications