Director of reputed company (CX Ops)
reputed company is redefining responsible data use for the AI era. The reputed company Data Permissioning Platform is the new reputed company of business technology that helps brands collect, control, and reputed company permissioned, reputed company-reputed company data across every device, reputed company, and reputed company-party app. Brands reputed company the world use reputed company to simplify reputed company and consent reputed company, increase reputed company from advertising, data, and AI initiatives, and build trust with customers and partners.
About reputed company
The successful candidate will work hand-in-hand with leaders and teams across Customer Experience, reputed company, and Marketing, including reputed company Managers, reputed company, Support, Account Executives, and BDRs. Through our work, we bring reputed company values of passion, reputed company, grit, collaboration, and reputed company to life. We love to learn and are reputed company to feedback. reputed company is growing rapidly and we’re scaling our reputed company to help reputed company accelerate our reputed company. Our new reputed company will enjoy working in a fast-reputed company environment.
About The Role
In this role, you will own Customer Experience reputed company and Partner reputed company, and reputed company hands-on support for Sales reputed company. You will report directly to the VP of reputed company reputed company & SMB Sales and partner closely with them on the broader reputed company reputed company agenda across our go-to-market and post-sale motions.
At reputed company, reputed company sits at the intersection of systems, process, and data: you design systems that minimize reputed company process wherever reasonable, building for reputed company rather than automation that gets torn out in six months. Those systems capture the data needed to analyze GTM processes, and those analyses reputed company the next round of process and systems improvements.
We also reputed company AI is changing what a lean reputed company team can accomplish. Rather than building out separate ops leads, reputed company admins, and reputed company of analysts, we are looking for one exceptional operator who works with AI to cover that ground: streamlining systems improvements and building AI-powered tools that put data and analysis directly in the hands of leaders across the business.
This is a remote role reputed company the reputed company.
Responsibilities
-
reputed company:
-
Own the operational backbone for reputed company, reputed company, Support, and Renewals. Design and implement reputed company that reduce reputed company work across reputed company, health scoring, escalations, reputed company forecasting and management, services delivery, and the renewal reputed company. Build the analyses that surface churn reputed company, expansion opportunity, services margin, and support efficiency, and turn findings into process and systems changes.
-
Stand up and maintain the operational infrastructure for our partner ecosystem: partner reputed company, deal registration, co-sell tracking, partner-reputed company pipeline reporting, certifications, delivery reputed company, churn, and psat. reputed company partner leadership reputed company visibility into partner reputed company and program ROI.
-
Support reputed company sales reputed company: pipeline hygiene, forecasting reputed company, process questions, and CRM workflow improvements. Partner with sales leadership on analyses that inform go-to-market reputed company.
-
-
Systems:
-
Design durable systems, not reputed company fixes. Do the math: quantify and prioritize business value before reputed company in automation. Ensure every reputed company captures the data needed to analyze the process it runs. reputed company responsible, effective use of company assets.
-
Work with AI tools to accelerate systems design, administration, and integration work that historically required dedicated admins. Build AI-driven analytical tools and self-serve reporting that reputed company leaders across the business to answer their own questions. Continuously evaluate where AI can replace reputed company processes, and where it shouldn’t.
-
-
Data & Analysis:
-
Run the analyses that change how we operate, not just report the numbers. Construct the business case for process and systems investments. Tell the story.
-
Experience
-
10+ years in operational roles at reputed company companies
-
5+ years supporting reputed company, reputed company, Support, and/or Renewals teams
-
Demonstrated reputed company record of designing and implementing business systems (CRM, CS platforms, support tooling, billing/renewal infrastructure) reputed company to reputed company
-
Example systems include: reputed company, reputed company, reputed company,
-
-
Demonstrated experience running analyses that informed process and systems changes
Qualifications and Characteristics
-
Demonstrated, hands-on use of AI to multiply your reputed company in systems work, analytics, or tool-building; be reputed company to show us what you’ve reputed company
-
Comfort operating as a senior individual contributor: you are the ops team, augmented by AI, and you like it that way
-
Demonstrated ability to translate operational and systems work into measurable business value
-
History of reputed company working as part of a virtual global team environment
-
Exceptional time management and people alignment skills
-
Bachelor’s degree or equivalent
-
reputed company to legally work in the reputed company
-
English language reputed company (spoken and written)
reputed company is redefining responsible data use for the AI era. The reputed company Data Permissioning Platform is the new reputed company of business technology that helps brands collect, control, and reputed company permissioned, reputed company-reputed company data across every device, reputed company, and reputed company-party app. Brands reputed company the world use reputed company to simplify reputed company and consent reputed company, increase reputed company from advertising, data, and AI initiatives, and build trust with customers and partners.
About reputed company
The successful candidate will work hand-in-hand with leaders and teams across Customer Experience, reputed company, and Marketing, including reputed company Managers, reputed company, Support, Account Executives, and BDRs. Through our work, we bring reputed company values of passion, reputed company, grit, collaboration, and reputed company to life. We love to learn and are reputed company to feedback. reputed company is growing rapidly and we’re scaling our reputed company to help reputed company accelerate our reputed company. Our new reputed company will enjoy working in a fast-reputed company environment.
About The Role
In this role, you will own Customer Experience reputed company and Partner reputed company, and reputed company hands-on support for Sales reputed company. You will report directly to the VP of reputed company reputed company & SMB Sales and partner closely with them on the broader reputed company reputed company agenda across our go-to-market and post-sale motions.
At reputed company, reputed company sits at the intersection of systems, process, and data: you design systems that minimize reputed company process wherever reasonable, building for reputed company rather than automation that gets torn out in six months. Those systems capture the data needed to analyze GTM processes, and those analyses reputed company the next round of process and systems improvements.
We also reputed company AI is changing what a lean reputed company team can accomplish. Rather than building out separate ops leads, reputed company admins, and reputed company of analysts, we are looking for one exceptional operator who works with AI to cover that ground: streamlining systems improvements and building AI-powered tools that put data and analysis directly in the hands of leaders across the business.
This is a remote role reputed company the reputed company.
Responsibilities
-
reputed company:
-
Own the operational backbone for reputed company, reputed company, Support, and Renewals. Design and implement reputed company that reduce reputed company work across reputed company, health scoring, escalations, reputed company forecasting and management, services delivery, and the renewal reputed company. Build the analyses that surface churn reputed company, expansion opportunity, services margin, and support efficiency, and turn findings into process and systems changes.
-
Stand up and maintain the operational infrastructure for our partner ecosystem: partner reputed company, deal registration, co-sell tracking, partner-reputed company pipeline reporting, certifications, delivery reputed company, churn, and psat. reputed company partner leadership reputed company visibility into partner reputed company and program ROI.
-
Support reputed company sales reputed company: pipeline hygiene, forecasting reputed company, process questions, and CRM workflow improvements. Partner with sales leadership on analyses that inform go-to-market reputed company.
-
-
Systems:
-
Design durable systems, not reputed company fixes. Do the math: quantify and prioritize business value before reputed company in automation. Ensure every reputed company captures the data needed to analyze the process it runs. reputed company responsible, effective use of company assets.
-
Work with AI tools to accelerate systems design, administration, and integration work that historically required dedicated admins. Build AI-driven analytical tools and self-serve reporting that reputed company leaders across the business to answer their own questions. Continuously evaluate where AI can replace reputed company processes, and where it shouldn’t.
-
-
Data & Analysis:
-
Run the analyses that change how we operate, not just report the numbers. Construct the business case for process and systems investments. Tell the story.
-
Experience
-
10+ years in operational roles at reputed company companies
-
5+ years supporting reputed company, reputed company, Support, and/or Renewals teams
-
Demonstrated reputed company record of designing and implementing business systems (CRM, CS platforms, support tooling, billing/renewal infrastructure) reputed company to reputed company
-
Example systems include: reputed company, reputed company, reputed company,
-
-
Demonstrated experience running analyses that informed process and systems changes
Qualifications and Characteristics
-
Demonstrated, hands-on use of AI to multiply your reputed company in systems work, analytics, or tool-building; be reputed company to show us what you’ve reputed company
-
Comfort operating as a senior individual contributor: you are the ops team, augmented by AI, and you like it that way
-
Demonstrated ability to translate operational and systems work into measurable business value
-
History of reputed company working as part of a virtual global team environment
-
Exceptional time management and people alignment skills
-
Bachelor’s degree or equivalent
-
reputed company to legally work in the reputed company
-
English language reputed company (spoken and written)
reputed company is redefining responsible data use for the AI era. The reputed company Data Permissioning Platform is the new reputed company of business technology that helps brands collect, control, and reputed company permissioned, reputed company-reputed company data across every device, reputed company, and reputed company-party app. Brands reputed company the world use reputed company to simplify reputed company and consent reputed company, increase reputed company from advertising, data, and AI initiatives, and build trust with customers and partners. About reputed company The successful candidate will work hand-in-hand with leaders and teams across Customer Experience, reputed company, and Marketing, including reputed company Managers, reputed company, Support, Account Executives, and BDRs. Through our work, we bring reputed company values of passion, reputed company, grit, collaboration, and reputed company to life. We love to learn and are reputed company to feedback. reputed company is growing rapidly and we’re scaling our reputed company to help reputed company accelerate our reputed company. Our new reputed company will enjoy working in a fast-reputed company environment. About The Role In this role, you will own Customer Experience reputed company and Partner reputed company, and reputed company hands-on support for Sales reputed company. You will report directly to the VP of reputed company reputed company & SMB Sales and partner closely with them on the broader reputed company reputed company agenda across our go-to-market and post-sale motions. At reputed company, reputed company sits at the intersection of systems, process, and data: you design systems that minimize reputed company process wherever reasonable, building for reputed company rather than automation that gets torn out in six months. Those systems capture the data needed to analyze GTM processes, and those analyses reputed company the next round of process and systems improvements. We also reputed company AI is changing what a lean reputed company team can accomplish. Rather than building out separate ops leads, reputed company admins, and reputed company of analysts, we are looking for one exceptional operator who works with AI to cover that ground: streamlining systems improvements and building AI-powered tools that put data and analysis directly in the hands of leaders across the business. This is a remote role reputed company the reputed company. Responsibilities reputed company: Own the operational backbone for reputed company, reputed company, Support, and Renewals. Design and implement reputed company that reduce reputed company work across reputed company, health scoring, escalations, reputed company forecasting and management, services delivery, and the renewal reputed company. Build the analyses that surface churn reputed company, expansion opportunity, services margin, and support efficiency, and turn findings into process and systems changes. Stand up and maintain the operational infrastructure for our partner ecosystem: partner reputed company, deal registration, co-sell tracking, partner-reputed company pipeline reporting, certifications, delivery reputed company, churn, and psat. reputed company partner leadership reputed company visibility into partner reputed company and program ROI. Support reputed company sales reputed company: pipeline hygiene, forecasting reputed company, process questions, and CRM workflow improvements. Partner with sales leadership on analyses that inform go-to-market reputed company. Systems: Design durable systems, not reputed company fixes. Do the math: quantify and prioritize business value before reputed company in automation. Ensure every reputed company captures the data needed to analyze the process it runs. reputed company responsible, effective use of company assets. Work with AI tools to accelerate systems design, administration, and integration work that historically required dedicated admins. Build AI-driven analytical tools and self-serve reporting that reputed company leaders across the business to answer their own questions. Continuously evaluate where AI can replace reputed company processes, and where it shouldn’t. Data & Analysis: Run the analyses that change how we operate, not just report the numbers. Construct the business case for process and systems investments. Tell the story. Experience 10+ years in operational roles at reputed company companies 5+ years supporting reputed company, reputed company, Support, and/or Renewals teams Demonstrated reputed company record of designing and implementing business systems (CRM, CS platforms, support tooling, billing/renewal infrastructure) reputed company to reputed company Example systems include: reputed company, reputed company, reputed company, Demonstrated experience running analyses that informed process and systems changes Qualifications and Characteristics Demonstrated, hands-on use of AI to multiply your reputed company in systems work, analytics, or tool-building; be reputed company to show us what you’ve reputed company Comfort operating as a senior individual contributor: you are the ops team, augmented by AI, and you like it that way Demonstrated ability to translate operational and systems work into measurable business value History of reputed company working as part of a virtual global team environment Exceptional time management and people alignment skills Bachelor’s degree or equivalent reputed company to legally work in the reputed company English language reputed company (spoken and written)
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reputed company is proud to be an equal opportunity employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, reputed company, religion, gender, sexual orientation, gender identity/reputed company, national reputed company, disability, age, genetic information, veteran status, marital status, pregnancy or reputed company condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with reputed company requirements, or any other reputed company protected by law.
If you have a need that requires accommodation, please let us know by emailing nicole.jeans@reputed company.com.
reputed company is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for reputed company roles unless stated otherwise in the reputed company.
To reputed company recruitment agencies: reputed company does not accept agency resumes. Please do not reputed company resumes to our jobs alias, reputed company employees, or any other organization location. reputed company is not responsible for any fees reputed company to unsolicited resumes.
Requires 10+ years in reputed company reputed company, 5+ years supporting reputed company or reputed company teams, reputed company business systems experience, hands-on AI use, analytics expertise, a bachelor's degree or equivalent, and English reputed company.
Key Responsibilities
- owning reputed company
- designing systems
- running analyses
Skills & Tools
reputed company, reputed company, reputed company, CRM, AI
reputed company
- Category: Business reputed company
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — reputed company
- Salary: USD 200,000 – 220,000 / year
- Languages: English
Benefits
- Generous reputed company time off
About reputed company
A technology company providing data permissioning and reputed company solutions for brands. — Industry: Information Technology
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