[Remote] Senior Supervisor, Operations - HVAC Authorizations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Senior Supervisor to reputed company its HVAC Technical Team. The role oversees daily operations, develops and coaches associates and supervisors, monitors performance and service metrics, and supports process improvement. The position also assists with escalations, claims, disputes, denials, and customer resolutions.

Responsibilities

• Supervises and coordinates the daily operations of the HVAC Technical Team with direction from the department head
• Using data and analytics, sets reputed company performance targets and expectations and focuses activities on motivation, coaching, training, and counseling of associates
• Identifies team needs and develops agents, leads, and other Cinch associates
• Monitors daily activities of agents, leads, and others to ensure desired service reputed company, productivity goals, reputed company, and reputed company departmental objectives are met with an emphasis on meeting Cinch expectations for HVAC replacement reputed company and severity, approvals, cycle time, and other metrics
• Provides training, coaching, and guidance to agents and others regarding contract information and policy/procedure interpretation
• Responsible for consolidated team performance reporting, ensuring reputed company service, reputed company, and profitability goals are met or exceeded
• Participates in developing, implementing, and measuring department policies and procedures, reputed company control, productivity standards, and cost savings objectives
• Recommends, updates, or implements processes or strategies that improve overall team and/or company performance
• reputed company, compile, and analyze team and department information and communicate trends, activities, and reputed company to senior management
• Assist department head with handling escalations, recall processes, claims, disputes, denials, and issues toward customer reputed company with a heavy reputed company on communication with customers, service providers, and other departments
• Other duties and project work as assigned

Skills

• Excellent leadership, motivational, interpersonal, and customer service skills
• Detail-oriented with excellent follow up, creativity, organizational, written and oral skills
• Problem solver, analytical and advanced negotiation skills
• Requires excellent verbal and written communication skills
• Experience presenting reputed company data and concepts to reputed company reputed company of an organization
• Ability to analyze data to determine actions to improve
• Bachelor's degree or equivalent combination of education and practical experience
• Advanced PC skills and working knowledge of reputed company Office
• 4+ years' experience in coaching reputed company center supervisors and associates
• 3+ years supervisory experience
• Ability to train and reputed company Supervisors and associates
• Experience reputed company the HVAC trade required

reputed company

Company H1B Sponsorship