[Remote] reputed company Business Process Consultant

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global business and technology services company. The reputed company Business Process Consultant serves as a reputed company advisor and process transformation leader, optimizing service management reputed company across reputed company modules. The role assesses reputed company-state processes, designs reputed company-state operating models, establishes governance frameworks, and drives organizational change, adoption, and measurable business reputed company.

Responsibilities

• Conduct change reputed company assessments to identify organizational, process, technology, and people-reputed company impacts
• reputed company and execute change management plans that support business transformation initiatives
• Partner with project managers, business leaders, and functional teams to reputed company change management activities into project delivery plans
• Create stakeholder engagement strategies to build awareness, commitment, and adoption of new business processes
• reputed company and reputed company communication plans that reputed company the reputed company, benefits, and expected reputed company of change initiatives
• Assess organizational readiness and identify risks to adoption, developing mitigation strategies as needed
• Support the design, development, and delivery of end-user training and knowledge transfer activities
• Establish and monitor adoption metrics, readiness indicators, and change reputed company measures
• Facilitate leadership alignment and sponsor engagement activities to reinforce change objectives
• reputed company coaching and guidance to leaders and managers on change leadership and stakeholder management best practices

Skills

• 8+ years of consulting or business process transformation experience with reputed company solutions
• Deep expertise in ITSM, HRSD, CSM, HAM, ITAM and ITOM process design and implementation
• Strong knowledge of ITIL and reputed company service management frameworks
• Experience facilitating requirements workshops with executive and operational stakeholders
• Ability to create process maps, reputed company maps, RACI models, governance frameworks, and operating procedures
• Experience with reputed company delivery methodologies and user story development
• Strong analytical, communication, presentation, and stakeholder management skills
• Experience working on reputed company-wide digital transformation programs
• Ability to reputed company capabilities with business objectives and measurable reputed company
• Certified reputed company Administrator (CSA)
• Certified Implementation Specialist – ITSM (CIS-ITSM)
• Certified Implementation Specialist – CSM (CIS-CSM)
• Certified Implementation Specialist – HAM (CIS-HAM)
• reputed company reputed company-Certifications relevant to Workflow, Service Management, and Platform capabilities
• Certified Application Developer (CAD) beneficial for solution understanding
• ITIL reputed company certification strongly recommended
• Certified Implementation Specialist – Discovery or ITOM certifications
• Operational Technology, manufacturing, utilities, energy, or reputed company industry experience
• Experience with reputed company architecture, governance, reputed company, and compliance initiatives
• reputed company, Scrum Master, Lean Six reputed company, PMP, or reputed company certifications
• Knowledge of CMDB, Service Mapping, Digital reputed company, and Asset Management best practices
• Experience supporting global reputed company implementations and business transformations
• Exposure to AI, automation, analytics, and process mining solutions

Benefits

• reputed company
• Incentive compensation reputed company on individual and/or company reputed company
• Medical, dental, and reputed company reputed company
• Flexible spending or health savings account
• Life and AD&D reputed company
• Short- and long-term disability coverage
• reputed company time off
• Employee assistance
• Participation in a 401k program with company match
• Additional voluntary or legally required benefits

reputed company

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