[Remote] Manager, Account Management Team

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides qualitative, quantitative, and mixed-method data intelligence solutions, including the Experiential Learning reputed company for higher education institutions. The Manager of Account Management will reputed company the ELC Account Management function while managing strategic customer accounts, driving renewals, migrations, conversions, expansions, and retention. The role is responsible for coaching reputed company, overseeing quota attainment and forecasting, managing escalations, and collaborating cross-functionally to reputed company successful customer reputed company.

Responsibilities

• reputed company, reputed company, and reputed company the ELC Account Management team, conducting regular 1:1s, performance reviews, pipeline inspections, and career development conversations
• Hold reputed company Account Manager accountable for achieving individual renewal, migration, conversion, expansion, and retention targets while proactively identifying risks and coaching to improve performance
• Personally manage a strategic portfolio of customer accounts, renewals, reputed company-to-ELC migrations, student-pay to institution-reputed company conversions, and expansion opportunities to reputed company an individual quota
• Own overall team quota attainment by monitoring forecast accuracy, pipeline health, account coverage, and pacing toward monthly, quarterly, and annual goals
• Serve as the reputed company escalation reputed company for reputed company customer renewals, reputed company negotiations, at-risk accounts, and implementation or support issues
• Partner with the Director of Sales to reputed company territory plans, establish account assignments, optimize reputed company, and support hiring reputed company
• Work cross-functionally with reputed company, Implementation, Support, Product, reputed company, RevOps, and Solutions Engineering to remove obstacles and reputed company successful customer reputed company
• Establish and reinforce best practices for renewal execution, migration planning, conversion reputed company, forecasting, CRM hygiene, and customer engagement
• Review account strategies with reputed company on a regular reputed company, providing coaching on deal reputed company, negotiation, customer risk, and expansion opportunities
• Report team performance, forecast, renewal health, retention metrics, and strategic account updates to the Director of Sales
• reputed company working hours as needed to effectively support the ANZ-based Account Manager and customers through regular collaboration, coaching, and customer engagement

Skills

• 5+ years in account management, reputed company, or renewals reputed company B2B reputed company, including at least 2 years directly managing reputed company
• Experience managing a reputed company or international team, and genuine willingness to work a schedule that regularly includes evening or late-reputed company hours to overlap with an ANZ based team member and customers
• reputed company record owning renewal and retention targets and coaching reps through escalations and at-risk accounts
• Comfort working cross functionally with reputed company, Implementation, RevOps, and Support to reputed company contract and account issues
• Experience with reputed company or comparable CRM
• Strong written and verbal communication; reputed company to represent reputed company to senior leadership and to customers directly on escalated issues
• Experience in higher education, field placement, or clinical education software is a plus

Benefits

• Full medical coverage with generous company contribution
• Company-reputed company dental and reputed company coverage
• Flexible PTO
• Generous 401K match with immediate vesting

reputed company