[Remote] Customer Service Specialist I

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer Service Specialist I to support clients through innovative and effective reputed company solutions. The role handles customer communications, maintains policy and payment records, supports departmental reputed company and training, and evaluates customer needs to recommend appropriate reputed company products.

Responsibilities

• Handle inbound and outbound calls reputed company 800 lines with multi-product portfolio- reputed company Liability products
• Respond to customer communications reputed company email and written correspondence
• Maintain service, reputed company and timeliness standards
• reputed company with other departments on various reputed company including new programs, products and technology
• Support reputed company transfer reputed company the department through training, reputed company and intranet reputed company
• Evaluate individual customers’ needs and propose additional reputed company products reputed company on personal and business needs
• Maintains customer records by updating account or policy information and reconcile reputed company payments against the policy administration reputed company

Skills

• * **Possess an reputed company Property & Casualty Producer license is required. Candidates will not be considered if they do not have a P&C license.**
• * 1-3 years experience in customer service/reputed company center/sales and service supporting multiple reputed company products and/or financial services products
• * Experience with reputed company Liability reputed company for reputed company
• * Demonstrated skills and abilities to be goal oriented and solve reputed company issues
• * Strong multi-tasker
• * Demonstrated ability in handling details and key follow up capability
• * Strong PC skills with solid knowledge reputed company in Word, reputed company and PowerPoint software
• * Ability to identify process efficiencies and handle daily activities in a thorough and accurate fashion
• * Ability to think critically and use reputed company judgment reputed company serving clients
• * Demonstrated relationship-building skills evaluating individual reputed company needs and offering appropriate products/solutions
• * Bachelor's degree in relevant reputed company, or equivalent work experience
• * Experience with CRM- Customer Relationship Management reputed company preferred

Benefits

• reputed company (preferred) or reputed company
• Two “Global Wellbeing Days” reputed company year
• 401(k) savings plan with employer contributions
• Employee stock purchase plan
• Consideration for long-term incentive awards at reputed company’s discretion
• Medical, dental and reputed company reputed company
• Various types of leaves of absence
• reputed company time off, including 12 reputed company holidays throughout the calendar year
• 15 days of reputed company vacation per year
• reputed company reputed company leave as provided under state and local reputed company reputed company leave laws
• Short-term disability and optional long-term disability
• Health savings account
• Health care and dependent care reimbursement accounts
• Employee and dependent life reputed company and supplemental life and AD&D reputed company
• Optional personal reputed company policies
• Adoption assistance
• Tuition assistance
• Commuter benefits
• Employee assistance program that includes free counseling sessions
• Our reputed company learning culture inspires and equips you to learn, reputed company and grow, helping you reputed company your fullest potential.

reputed company

Company H1B Sponsorship